is
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Yes, and there was no way for me to know what had to be done.
Like someone stated on a link I mentioned in the post, I cannot disclose any more info at this point, so my advise is simple: don't waste your time, don't wait and contact support if you have this issue, wish I did that sooner.
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TL;DR: contact support, they can help.
Last week my phone bricked itself in this black-green-white-red state (full text so it's easier to find):
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Start
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Press volume key to select, and press power key to select
FastBoot mode
PRODUCT_NAME - msm8998
VARIANT - MSM UFS
BOOTLOADER VERSION -
BASEBOARD VERSION -
SERIAL NUMBER - f77848ef
SECURE BOOT - no
DEVICE STATE - lockedfastboot flashing did not work, choosing any menu would just show this page again, occasionally I would see "Press any key to reboot" screen (usually when phone was plugged into a sleeping PC, and the PC woke up.
F(x)Tec support was able to help me, my advise is not to waste your time trying to recover yourself with these symptoms (I spent a few days trying to do so) and, maybe, potentially you could break something. Your request will take some time to go through the pipeline, so prepare for a few days without a phone or find an alternative, but don't bother setting it up completely like I did, if you can afford it.
PS: to mods, I was not sure whether to create a new thread or to answer here, or somewhere else, please merge if it's appropriate.
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8 minutes ago, Rayanth said:
New observation - that 'chime' sound is INSANELY loud - even though I have sound settings completely muted...
Trying Do Not Disturb mode to see if that helps... my entire household is audio-sensory-sensitive, will definitely need to find a way to quiet that chime
the chime is loud, but selecting a different chime works more or less fine without any extra configuration or rooting.
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7 minutes ago, EskeRahn said:
Yes could have been handy, I only got a delete button, but I think that would be overkill. Despite some of the accusations could be seen as slander I leave some slack for rants, unless the staff feels otherwise.
totally. freedom of expression and all, just as if one thinks someone's being a dick, one would like to express it without turning threads into useless flaming.
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3 minutes ago, EskeRahn said:
Yes. these wild conspiracy theories are getting a bit tiresome. You really have to have a Donald brain to think that they would produce and send well over a thousand extra units if they planned to run.
I guess the next wave of posts we will see from these guys are that F(x)tec is behind the Corona virus, as an excuse for not delivering 🤪😱
Where's the downvote comment button when you need it 🙂
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30 minutes ago, Bruce Wayne said:
That's what I say they again never keep their words. Or another example of miss management... Becoz normal order getting delivered but not the pre-orders. Done payment on 8 Aug.
Where do you get this info? Except for pretty small amount of what I assume were pre-ordered retail units pretty much everyone is waiting, including those who had cancelled and had to move to the back of the line. as you might have noticed, most people payed on 31-st of July, so it kiinda sticks to the rules set, except for that country-based nonsense, which no one really knows how it works anyway.
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I think we know what "PC" stands for now. What about when people refer to others as food (honey, muffin)? Or in case of brits when they refer to people as feelings (love)? I am sure there are many other different ways to show
dominanceaffection-
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40 minutes ago, silversolver said:
This thread feels really nasty to me. I feel as though the OP is just trying to make F(x)tec out to be liars. I didn't order until November, but wouldn't put my info here if I had been part of the initial preorder because this just feels like twisting a rope to use to hang someone. The OP practically said as much. Kill the dream? Seriously? Please, stop posting your info, and remove it if you already did. This is nothing more than someone with a grudge trying to build hatred. Don't feed the hate, and don't feed the troll!
Maybe you are right, I would not call myself an expert in humans, but, this might also be a thread to understand whether the orders are assigned based on a rule that was provided to us, namely: IGG + payment date + somewhat qwertz. From other places it might seem like this is no longer the case and one might think that they are forgotten, slipped through the cracks or whatever, this thread to me shows that we're all in this together, who ordered long ago, who paid immediately, some have IGG and still waiting somewhat patiently, just a pain-sharing group therapy thread, Pro1olics anonymous, I would not bet on trolling
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Out of curiosity, why do you prefer mail over UPS/FedEx?
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1 hour ago, Gon009 said:
There are no 45k devices ordered. Order numbers aren't viable for this because not every number is an actual order.
Around three weeks ago there were less than 2,5k orders, this counts all orders, paid, unpaid, refunded. You could use their API to check that but you need to scan every order number to know if it's valid or not. After their increased price to >700 euro to make people stop refunding and waiting for final release barely any new number was an order. Don't know how it is now but I guess they lose more order that they gain now. I guess after refunds there may be much less than 2k actual orders to be fulfilled. First batch, 120 devices, was little over 5% of all orders because it was around 2300 orders back then but as I said, that number contains also unpaid and refunded orders. After their Christmas failure even more people will refund. From the rebirth of landscape qwerty to the biggest failure in landscape qwerty history. I only hope the justice will be done for Fxtec for all their lies.
I think you meant to say "justice for delivering a form factor that no one else would dare to bet on", as in "their just reward".
I think Eske explained difference between "miscalculations" and "lies", don't be a drama queen.
I can assure you, drop in sales on stuff that will not come before the holidays is happening across the board, people are spending their money on gifts
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If I may, I heard a very nice case for stylus (maybe not Pro2, but Pro1S (for stylus, not for marketing) 🙂
one hyped vendor has a very nice feature where you take out a stylus and immediately start drawing on the black "turned off" screen, by the time you're done you have a nice little hand written note.
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1 minute ago, Tim6263 said:
Forgive me pls, if I repeat what someone else may have said today, as I have not time yet to read all of today's posts ... but today @ 15:17 support wrote:
"We are finding the recent developments in the forum surprising given that we are now finally shipping new batches every week."
my only thought, I've not heard this before...
so someone is reading 🙂
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sorry mate, did not want to offend you, that was not my intention, I just wanted to point out that miscalculations in deadlines are a normal situation in just about anything be that software, hardware, renovation, bridge building or anything else, new stuff comes in and adjustments have to be made, sometimes to budget, sometimes to deadlines, sometimes both, that is life, at least from my experience.
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That is for sure, but saying you never had to increase a deadline?
Even with all of the over-estimations, if you're estimating a year-long project for several people you might/will miss to some extent. I honestly have seen more missed deadlines than otherwise. Most of the time you get at least something, but end result is very rarely coming in the day of the estimate. Maybe it's just me.
And with software you can just patch it, with hardware not so much.
But I feel like I started yet another wave of off-topic here, sorry about that.
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true, was it quicker last time 'round from stock assigned to tracking? hopefully since you're in EU it'll be painless.
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4 minutes ago, kashif said:
I am also in software development and have been/am involved in fairly big projects.
for me i never failed my timeline, reason.
wow, you are probably a god then. software development without missing deadlines? really? 🙂
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On the financial point, if they were having troubles I would be happy to donate or join some crowdfunding campaign for some semi-useless shit, buy a branded shirt, a paper bag from wallmart or a maga hat or something, I don't care. I want this company not only to deliver a device to me, but be successful enough to sell me a new one, make one for my gf with different needs etc.
I know this is not the right place to tell this as no one from FX prolly reads this mess of a thread, but for me honesty would be the best strategy regardless.
From what some are saying, they are very decent people, I have no prior experience so I'm a bit skeptical considering the communication level, but I guess I am a betting man, I am prepared to double down on this 🙂
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35 minutes ago, anonim001 said:
I probably will. Not only because I've had enough of them, but also because I'm at a state in my life where I could make a better use of the money from a refund.
weird, you did get stock assigned message, didn't you?
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totally agree. those polished success stories are hardly useful, now stories of mistakes, miscalculations, unexpected issues etc. is something that might not only be interesting and make people sympathize, but can also be helpful if someone would try to do some production themselves one day.
but they might also be too busy to do such kinds of posts now.
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I'm not an IGG backer, can't say I'm not disappointed with the news of 2nd batch not covering all preorders, and I imagine how you feel.
Having said that, I hope you did not get yours because the faulty-screened devices included QWERTZ, which I imagine was a more "limited edition" to begin with, and not some randomness in stock assignment as one might imply from the above conversation of the past few days.
I doubt we'll get any more transparency than we already have, unfortunately. I'd say we can handle it, but some of us obviously cannot. Still you're not making it easy to love you, FX, playing hard to get? 🙂
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1 hour ago, npatel1050 said:
So basically poor management? I don't care if it's in their control or not, when they promise and don't deliver it's because they didn't look far enough ahead. I find that worse than lying.
And they still keep posting little bits and pieces of information on various channels: twitter, talk maemo, Vimeo, email, and this forum. If I follow none of these apart from email, I would be under the impression devices were shipped October 29. They knew very well how small the batch was but kept all of us hoping anyway. So now we're in the second or possibly even third batch
Beyond annoyed at this point and I was one of the first non IGG payers
Not to be a dick, but: you do better. I will buy the phone you and your friends make today if you have one. I know I don't and I can't do better.
I would prefer a better communication, but I do not have a choice, do I? And in turn, I am sure they would prefer to have a PR team, logistics team, their own factory in my neighborhood and yours, have at least 5 different models for us to choose from, colors and personal engraving, keyboard layouts, you name it.
But then reality check comes in, and suddenly: no one else is doing this; small team means everyone has to do everything, they sometimes do it badly (techies suck at PR, esp. when working overtime and under pressure), small quantity means more expensive device, and higher risks, new product on the market means risks at customs etc. etc.
Delays do not mean:
* total incompetence
* evil plots
Yes, there is lack of experience, I think the device itself might have its baby problems (both software glitches, hardware issues), but you have to start somewhere, especially when your resources are limited, which I assume is the case. I am surprised how they could pull this off as it is, when no big company dares to go there.
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7 minutes ago, electristan said:
Fxtec are lucky to have so many people defending their shortcomings. That's the power of brands i guess.
'brands'? :) Did I miss anything or they are not that well-known?
IMO it's not fanboy-ism, it's something that people actually want in terms of functionality, trusting some start-up over well-known brands, a long wait over going and buying something off the shelf.
No one here defends Fx for their communication abilities, or for their PR, their twitter account or whatever else they have.
And to the point of the topic: customs take time, in my country it can be very frustrating to have the clerks asking you a lot of details on what you are importing from China, saying "it's a phone" or "it's a screen" will not cut it, you have to give details, use-cases, document, payment proof (invoice does not cut it, need bank statement), certifications (sometimes scans do not cut it), so expect shipping to not be done momentarily. I believe (here I move towards religion type of thing) that the devices were shipped from factories more or less on time, but do not expect it in your country or your doorstep overnight. and i hope they were shipped by plane, and not boat 🙂
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add me to the club, screw the crybabies, go do my phone Fx and don't sweat the small stuff, invest in tech before PR, invest in PR when you can afford, good luck, and let's hope I would not need to eat my words 🙂
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(solved) locked/broken bootloader "press volume key to select"
in Support
Posted
My case was a bit different though, I did not get to flashing my phone yet, it happened spontaneously, wanted to stress this, otherwise I would not have stared a new thread 🙂
My problem seems very-very similar to yours, though, just looks like the way we got there was different.