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DieBruine

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Posts posted by DieBruine

    Warranty return

    in Support

    Posted

    I sent my phone back in September. It was delivered a few days later. After a month they asked me when they could expect my phone 🤨. I told them that it was already delivered. Their response: "so where is it". After I showed them the tracking and delivery report,  "ah yes we have your phone". Heard nothing since. But my stomach turns yet again,  just from seeing yet another address...

    This is the address I was asked to send it to.

    FX Technology Technology
    Chalfont St Peter
    Building 1 Chalfont Park
    SL90BG Gerrards Cross
    Verenigd Koninkrijk 

    I communicated via email. Response time is between three to five weeks...

    • Sad 1

    Having problems contacting Fxtec support

    in Support

    Posted · Edited by DieBruine

    I received an email on the 14th of October asking me to inform them when my phone would be sent.
    I sent it on the 10th of September and it was delivered on the 14th of September, included a link and delivery report.

    Quote

    So whre is it!?


    Can you believe this shit!?!?

    Their new address:
    FX Technology Technology
    Chalfont St Peter
    Building 1 Chalfont Park
    SL90BG Gerrards Cross
    Verenigd Koninkrijk 

    And to my luck, PostNL changed their tariffs I noticed just now now. This package is not insured.

    I will file a complaint with PostNL. But since they used Hermes for the UK, I'm guessing it's gone. I have had nothing but problems with Hermes in the UK. €659+21,50+21,50+18,50+31,38+31,38=€772,76.... That's 3 repairs, shipping and import. Aaarrgh!!!! Not to mention my loss selling the other three.

    Also still haven't heard jack shit about the engraving on my Pro1x. Even though they communicated we would receive instructions soon (this was early August).

    Meanwhile, my Unihertz Jelly 2, life-saver! While FxTec has pushed me over the edge for real this time.

    • Sad 4

    Forgotten Market, The Compact Phone

    in General Discussion

    Posted

    It's a shame I missed out on this one. I am really enjoying my Jelly 2. Apart form the keyboard and notification LED it does everything the Pro1 did and camera-wise even better. So I can imagine the Titan trumping it because of the larger screen and the keyboard. Hope you like it as I do my Jelly 2!

    Having problems contacting Fxtec support

    in Support

    Posted

    So I contacted FxTec on the 21st of July. I got a response on the 13th of August, asking if I could re-connect the flat cable/ connector and take pictures from all corners (guess to prove It hadn't been dropped). Today it's August the 8th. Still no response. 
    I have swapped the display with a (damaged) spare to no avail. They really need to take a look at the phone. I'm pretty sure there is something wrong with either the flat cable or the connector on the mainboard and not the display. 

    I wouldn't be surprised if my Pro1x gets delivered earlier than my Pro1 gets repaired and delivered 😒.

    • Sad 3

    Forgotten Market, The Compact Phone

    in General Discussion

    Posted

    I bought myself a Jelly 2 from Amazon. I went straight to LoS 18.1 from meetoul. If you're looking for a compact smartphone 4" screen and have good eyesight, I highly recommend this little gem. LoS 18.1 works like a charm, except for drainage. The battere depletes in 24 hours no matter what you do (or don't). Typing is bi!@#$ of course. 

    Still no response from FxTec regarding my RMA. At least for now, I'm covered.

    • Like 1

    Pro1 mysteriously died yesterday...

    in General Discussion

    Posted

    Aaaargh!!!! Mine also just stopped working. Well, the screen stopped working. I assume there is something wrong with the flat cable and/ or connectors. When connected to an USB C screen I do get an output. But the LED on the display won't light up. And I don't have a spare Pro1 😢 . Well this will be interesting then. Which one will be delivered earlier, my repaired Pro1 or my Pro1x 🤨.

    And Tuesday I was planning a road trip 😒.

    @     archseraphim please do keep us posted...

    • Sad 4

    Pro¹ X – state of production and delivery

    in Pro1 - Thoughts & questions

    Posted · Edited by DieBruine

    As mentioned in our May update, we experienced a delay whilst waiting for Qualcomm to approve the amendments we made to the Snapdragon 662 chipset. In addition, Shenzhen has recently experienced a covid outbreak resulting in our engineer team being unable to get into the office and isolating themselves for 21 days. To be honest, this has been a bit of a logistical nightmare seeing as our components suppliers in Taiwan were affected and tough mobility restrictions have only just been lifted this week. This has impacted the delivery of key components required to begin manufacturing devices this month. With this in mind, we have re-evaluated the manufacturing timeline and expect shipping to begin between October and November.


    A 600,- 662 phone delivered 2022. It's obsolete the day it's released 😖

    Phone won't turn on and won't charge. Advice on what to do?

    in Support

    Posted · Edited by DieBruine

    I have experience with a non working phone. LED also not lighting up when connected to a charger. I tried oldskool 5V chargers, qi-chargers and PD-chargers. Eventually got it working using the original cable on an USB2 port on an old Toshiba laptop (took a few minutes). Worth a try...

    Had to use the restore tool by the way.

    • Like 1

    Selling Pro1or Pro1x. Please no requests for devices, only post if you have one to sell yourself.

    in General Discussion

    Posted · Edited by DieBruine

    @hengyedev

    You transfer the Pro1x 8GB/256GB Indiego perk to me and pay for shipping costs and I will send you the Pro1. I require an email confirmation from FxTec and or Indiego, you have my email address.
    After that I will send you the Pro1 like brand new complete in the box insured up to €500,- with tracking, next business day at the latest CET+2 🤗

    I have already sold two in this topic. One was delivered in Australia, the other in the US. And I sent five of my own Photon Q's to Cornholio, on good faith, for SIM-modifications. You already have all my personal details.

    That's about all the reassurance I can give you...

    • Like 2
    • Thanks 1

    Selling Pro1or Pro1x. Please no requests for devices, only post if you have one to sell yourself.

    in General Discussion

    Posted · Edited by DieBruine

    Sent you a message. If you look at the lower left corner you can see some glue residue. This is my second phone with a spot like that. There are other forum members who also had a glue spot, i really couldn't be bothered anymore. However the phone is still under 14 months of warranty. But again, it's up to the new owner to claim this at FxTec.

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