Luke
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Posts posted by Luke
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On 4/7/2020 at 8:51 AM, Rob. S. said:
From all we've seen here, "cannot get a personal response" is not the rule – although communication errors did happen and probably continue to happen. At least some of them could be solved here in the forums. In your specific case, though, I would have suggested to try and establish something more like a B2B contact very early, instead of just ordering a device as any old consumer. I have no insight in the inner workings of F(x)Tec myself, but I think things might have gone different then...
And who was it that "ordered in February 2020 and received it 2 weeks later"? if it happened, it definitely was a singular exception, and probably not a "normal customer", either.
I totally get your frustration, but, "advertising" and "honest" – In which world do you live? 😉
"Advertising and honest" - I live in a world where I own my own software company (electronic health records), I have three grown daughters with families, and I've never met a cellphone company that advertised what they cannot deliver. The world is full of those who lie, but my standards are higher than that, and people who work for a company have a responsibility to enhance, not diminish its reputation.
This is what we do in the United States. I was excited to see the Pro1 vision coming from Great Britain, the mother country of the U.S.! I have long wanted to see this wonderful country. Unfortunately, it appears that FxTec is just another Chinese Company attempting to frontline in Great Britain.
Sir, I do live in this world and will continue to thrive and push standards that move people to higher ground. You can accept lies and deceit for yourself, but I will push for better than that for myself, my family, and FxTec.
Luke
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On 4/3/2020 at 10:47 PM, rootytooty said:
I ordered a Cosmo in December and still have not received it as of 2 April. Had I seen the Pro 1 first I probably would have ordered it. I have asked for a refund on my Cosmo but haven't heard back from them yet. How do you like your Cosmo. You are the first person who i know of who has one. I do have two Gemini's. One Wifi and one that does take a sim card. I find that with the sim card its a bit awkward to use. Unless I am using it wrong, you have to open the case to anything which isn't that handy. I had most of the Nokia communicators and liked them at the time. Also still have a Nokia N900 which would be much closer to the PRO 1. Trouble is that the N900 is so old now and very slow, also Maemo is not the easiest system to use. I would be very interested in your opinion on the Cosmo and how it might compare to the Pro 1.
Thanks,
Bob
Bob,
I don't actually have the Cosmo. However, I need a phone with a keyboard to document medication information when frontline health providers provide services while in the community. While I appreciate the challenges of COVID-19, it causes me to lose trust in a company that continues to advertise false information (e.g. delivery in 4-6 weeks). What else do they say that is not true?
I'm have empathy for everyone that continues to wait on their Pro1 order.
However, it also frustrates me when I read that some have received their Pro1 phones who ordered in February 2020 and received it 2 weeks later, while I ordered mine December 4, 2019, and cannot even get a personal response from FxTec regarding my order other than "processing."
I co-own an electronic software company that operates an EHR worldwide. As a licensed doctorate level mental health practitioner, I would like to advocate for a dependable QWERTY to use for the electronic health record, perhaps the Pro1.
Unfortunately, at this point, I don't think FxTec cares about any of this. If you won't be honest with your advertising, who can trust anything you say?
Just my thoughts,
Luke
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Thank for your thoughts Rob....Luke Q.
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My order still says "Processing." I ordered the Pro1 December 4, 2019. I can appreciate the COVID-19 challenge for FxTec, but they continue to advertise a timely response for people who order the phone today. This is simply not true.
For the past 4 weeks, I've received emails from FxTec telling me that they will be getting out their orders next week. I'm thinking that because it is almost Friday, I'm likely to get the same message again.
I wonder what the support is like if your Pro1 has problems? I'm not having good feelings here.
Dr. Luke Queen
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Being that I ordered the Pro1 December 4, 2019, and I still have not received it, I will look closely at the development of this new keyboard prototype. While I can appreciate the challenges of COVID-19, FxTec continues to advertise on their website timely deliveries to people that order the Pro1. This is simply not true and a set up for people who order the Pro1.
I had hoped to beta test the Pro1 for software medication administration. I paid for the device at the time of purchase at December.
I'm still waiting for delivery.
Very frustrated,
Luke Queen
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F(x)tec Team:
I remain hopeful that the Pro1 will make it. It is very important to me that it does, especially with the demise of the Blackberry QWERTY cellphone keyboards that will occur this coming October 2020.
I have learned that if you are a visionary, it is often a lonely place. It is a curse when you are the only one in the room that sees what you envision. In my case, my friends and co-workers laughed at me in 1989 when I created an electronic health record database software system (today known as Ezpro - https://ezprosystem.com/?page_id=74, https://ezprosystem.com/?page_id=62) . For several years, few saw the value of what I had done, and it would be another 10 years before anyone would begin to take me seriously, but I never gave up. I don't want the F(x)Tec team to give up either! Birth is messy, no matter what you do to prevent seen and unforeseen struggles; so don't give up!
Our current Ezpro software system is designed to run on almost any platform, but I also strongly believe that the way of the future is the 'cell phone' for documentation of health-related services. I've been looking for a cellphone concept that will do what I need for health documentation purposes, such as medication administration, mental health clinical documentation, and daily tracking of nursing services. I am convinced that a cellphone with a QWERTY keyboard is desperately needed. We certainly need more than just touching a screen, mainly because the details of the documentation are often intense and voluminous. Screens are awesome, but not enough!
True enough, I am frustrated. I ordered the Pro1 in early December 2019. It still has not been delivered. Nonetheless, the visionary concept of the F(x)tec stands alone on planet earth. As such, it is critical to me that you succeed. I still believe in you.
In the mean time, please know that I would like to receive a Pro1 as soon as possible. I want to begin beta testing yesterday.
Sincerely,
Dr. Luke Queen
Founding Partner/Board Member of E-Com Systems, LLC
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The Astro Slide! (sliding keyboard phone competition from planetcom)
in General Discussion
Posted
Slion,
You are right. I concur. Let's support this team as they take on the world during an unprecedented world crisis.
Luke