Milly
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Posts posted by Milly
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On 10/23/2020 at 5:16 PM, Milly said:
Alright.... I received my screen today, replaced it. Phone works again as it should!
That was October 2020. Now, the replacement screen has developed exactly the same issue. Ghost touches, on exactly the same locations on the screen. Incredible. This is just a major design flaw, must be. I have been really careful with the device, but even then it should be able to withstand normal everyday use. I have asked for another replacement, and ordered one from Ali as well. Best case I have two, and assuming the problem will pop up again sometime early 2022, that may be a good thing.
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Alright.... I received my screen today, replaced it. Phone works again as it should!
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On 10/19/2020 at 12:34 AM, Wheeljack said:
Yeah, finally got around to send a mail regarding my device their way, video included. That was last wednesday. Aside from the automated Zendesk response I haven't heard from support yet.
Alright. Let's hope a new batch of screens will be sent out soon. I have been circumventing the problem with @Slion's tool for 6 weeks now.
/edit 20 Oct: OK, I just got a message from F(x)tec. They're sending my screen today. Should arrive in a couple of days.
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10 hours ago, auvo.salmi said:
No, I haven't seen mine either. My phone still kinda works so I don't have so urgent need for the screen. But I have to say that I was a bit sceptic about their delivery estimation at the first place. They have promised the same "1-2 weeks" for the phone deliveries several times, and that have never happened. I guess they meant that it might take 1-2 weeks to get new screens on stock again..
Ok, thanks. Apparently there's a problem in the production or the delivery of the screens. If only F(x)tec support would be a bit more communicative.
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On 9/17/2020 at 2:56 PM, auvo.salmi said:
Yep, they said they'll ship in 1-2 weeks. If I was pessimistic, I'd expect that the schedule will change... But anyway my device is still fairly usable so even if it takes two months it should be just fine. I just hope they'll get the issue fixed in new production units, so they don't need to replace display from every produced unit.
So, did you get a new screen? I am still waiting for mine, unfortunately. I don't know what happened. I have contacted F(x)tec but they do not respond anymore, even though I have not been flooding them with e-mails; just 1 per week asking for the status. I was told twice it would take 1-2 weeks, but it has been over 5 weeks now....
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9 hours ago, mcdinner said:
Same here, they will send me a new display when they get new ones.
Also they asked me to send them the old one for investigation. I hope they can get money back from their supplier as this really looks like a production fault.
I was told by support a new batch of displays would come in tomorrow (Friday 18). So I expect my replacement screen sometime early next week.
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7 hours ago, mcdinner said:
Exactly the same here.
It happens for me when open or closed so i don't think its the cable.
After lying around the night the problem did not appear yet but the unresponsive 1cm area is still there, so its not completely gone. I think it will come back very soon.Yes, here too. Open or closed, same issue.
Fxtec is going to send me a replacement screen that should hopefully arrive next week. My phone is quite unusable right now.
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1 hour ago, VaZso said:
I think it is at similar position for me: https://youtu.be/BpIaO-91PGg
Yes! Same position for sure.
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Here a better video of the issue. It doesn't change our discussion much I guess, but it's good to have it in case 🙂
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17 hours ago, VaZso said:
l in all, I suggest you to look at the display frame thoroughly - I still think it is better if these ghost inputs are coming from a damage and not as a quality issue.
My display has worked well for around eight months anyway, but I can only guess what may happened with my phone.I examined the screen and its frame very closely from all sides, but I really cannot seem to find any form of damage whatsoever. I did notice that I can elicit the ghost inputs by very gently pressing, rather than merely touching, the screen on the strip where the ghost inputs would pop up. After that, the ghost taps may go on for a while without me touching it.
So somehow it seems as if internally, some connections are made that should not be made upon applying a minimum amount of force - the amount of force I would also apply when simply taking the device out of my pocket.
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12 minutes ago, Slion said:
How long have you been using it?
Since January. Great device, have been using it happily since. Until last week...
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Sorry, no, not connected.
I get the ghost inputs regardless of whether the phone is connected or not. As I type this (on my PC), the phone is on the desk unfolded, screen on, and the ghost touches are frequently visible without me touching and no cables connected.
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Hmm mine started to show these ghost input symptoms this week... Just like that. Didn't drop it, didn't drown it...
It's pretty horrible. The ghost taps and swipes occur over 1 specific line in the screen, it seems. It renders the phone useless, basically.
https://photos.app.goo.gl/sbs7gXwpfm9waTJQ7
Sent an email to F(x)tec just now. I really hope it can be solved. The Pro 1 is the best phone I have had in years...
Thx @Slion for your tool; it allows me to make the phone ignore touch input and use the keyboard to control it 🙂
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6 hours ago, VaZso said:
These completely different behaviours are interesting anyway.
Yes, and it gets weirder. When I add all five fingers of my left hand (the maximum number of fingerprints the system allows), I can open the device with the first four of them, AND with the thumb of my right hand...! The fifth finger on my left hand, which I added succesfully, does not unlock my phone.
It appears as if my right thumb is now hardcoded into the system. I cannot delete it, I cannot overwrite it.
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Restarting does not solve it for me... Saved fingerprints are not forgotten. And when the list is empty after having deleted all prints, after restarting I still get the message 'duplicate fingerprint' if I want to add my right thumb. The data is still there.
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I came across something odd with my Pro 1 (which is, by the way, an absolutely fantastic device).
I noticed what other users noticed as well: the fingerprint reader is not optimally placed, to put it mildly. After having sent some random messages to random people in my contact list, because I had accidentally unlocked the phone with my right thumb in my pocket, I decided to remove all fingerprints I recorded.
So at this point my list of fingerprints was empty. I decided to only add my right index finger. Strangely, next to that index finger, the device now also unlocks with my thumb, even though I had erased it. In addition: when the fingerprints list is empty, and I try to add my right thumb (again), it says: 'duplicate finger', even though the list is empty....!
So, it seems like somehow at least one fingerprint (my right thumb) was never really deleted.
Any idea whether this is a bug or a feature? Can someone confirm this behavior? I want to be able to unlock the device with a finger that is unlikely to unlock it accidentally....
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Has Total Commander been mentioned yet? My primary file manager app on any Android device. Works in landscape very well since it allows for two panels side-by-side. It can be fully controlled by the hw keyboard, including tab to switch panels, arrow keys and enter to navigate folders. Can't live without. 🙂
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Utrecht, the Netherlands
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Pro1, Ghost touches and other digitizer and display issues
in Support
Posted · Edited by Milly
Wow, who'd have thought. A replacement screen has been sent by F(x)Tec today (requested July 2021). Along with 'a complementary battery due to the inconveniences caused'....
Hopefully this screen, my third, will not develop the ghost touch issues of the first two. Otherwise, at least I'll be using my Pro 1 for another 9 months or so 🙂