Nikolai
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Posts posted by Nikolai
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Just now, lxvd said:
I'm indiegogo contributor instead.
Well, my order will be five years old on the 20th, I was supposed to get the original Pro1 and have been side-graded to Pro1x, which were supposed to be sent out before any IGG backers.
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Yay, original buyers from the website are getting officially ignored. Will try an e-mail again.
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2 minutes ago, Rob. S. said:
I've asked them whether their restarted shippings will include my upgraded Sept 2019 Pro1 website order, too. When I asked them about the state of affairs in March, their repsonse was quick ("currently confirming user's addresses in order to resume further shipping so be sure to update yours").
I've sent another inquiry on my never-ending support ticket from last year where I reply every couple of months asking for status. Last replies have been like yours, we'll see how it goes this time.
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29 minutes ago, VaZso said:
Another update appeared on Indiegogo site here:
This update somehow confirms the suspicion that Pro1 upgraders have been completely forgotten.
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On 6/13/2024 at 11:37 PM, EvilDNA127 said:
Ah, so no change for pro 1 upgrade orders. Status remains chopped liver. 🙃
I still remember something about us being a priority over IGG backers... Don't know whether they said that anymore.
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OK, 3/4 of backers, but what about people who ordered from the website and got upgraded to Pro1x? Do they get a survey too?
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1 minute ago, EskeRahn said:
Maybe October is consider recently, 'only' being three months ago, in the perspective of several years... 😇
I have not heard anything on that they should have been resumed shipping since, but certainly good news if it is the case. ☺️
Maybe there is a January update coming up, which Francisco thought has been already published.
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I've received this today from Francisco, on my request about updates:
QuoteAs you may know, shipping has resumed quite recently from the new warehouse so be sure to check your email inbox for further info and tracking details.
I don't know how I was supposed to know shipping resumed in any fashion, but, indeed, they do sometimes reply to mails.
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f(x)tec is an unlucky company. Just when their DeckHD got a bit of exposure and somewhat good reviews, Valve went and announced OLED SteamDecks today with a 90Hz display. Same resolution, but considering DeckHD required BIOS updates, their sales will probably plummet almost to zero. If my Pro1x with QWERTZ hasn't been produced yet, the little hope I had about it being cross-financed by DeckHD is now dead too.
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Hey @Casey, do you have any estimates for people who ordered a Pro1 on the website all these years ago? After all, we are buyers, not backers, so technically we don't even get Indiegogo updates.
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1 minute ago, KaKi87 said:
If this was a TV show, it would have consumed dozens of buckets of pop-corn, be rated 2-3/5 and commented as the most boring one of all time 😂
The trick is not to film it in real-time. An one-hour-broadcast would be thrilling 😄
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Just now, KaKi87 said:
Ok @Nikolai, so are you going to wait more, or specifically ask for a refund ?
Personally I sent a refund request on the 24th, even if they send me the same reply you got, I'll still insist on getting a refund, because I'm tired of them talking a bunch of nothing.
Honestly, I'm not in a hurry. The phone has been ordered through my employer, it's officially has been "in use" for four years now, so from my employer's POV it's completely amortized now and I can get a new one anytime. I'm just interested to see how it ends now.
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3 minutes ago, KaKi87 said:
Interesting.
Could you please tell us which day was about a week later than recently ?
I've mailed on 15th and the reply came on 22nd of August, the previous interaction has been at the beginning of May (just looked it up, the answer has indeed *not* been swift then, it took two weeks).
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A couple of months ago, I've contacted fxtec's support to ask them where my phone is in terms of sending queue position or similar. The answer came swiftly with something along the lines of "we don't know that and wouldn't tell you if we did". Recently, I've emailed them again, citing my legal expectation of a website order (in November 2019!) to result in either a phone or a refund. The answer came about a week later, telling me they have changed warehouses (completely?) and there would be some news *very soon* (tm). So nothing we haven't heard so far, not really news, make of it what you want. I would at least assume they'd publish an IGG update early next week or something like that, but who knows, right?
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Is it OK to vent a bit? I'm following the discussion on IGG and as I'm one of those who ordered the original Pro1 via the website, I can't comment there, but some takes on that forum are borderline stupid.
For one, most people there seem to forget that there are substantial outstanding Pro1 orders which still need to be fullfilled and which for the most part haven't been part of crowdfunding. If anything, these people (including myself) would have a right to sue anyone, not the IGG gang (crowdfunding = risk)
In other news, fxtec doesn't seem to be going out of business for now, since they are developing a FullHD screen replacement for the SteamDeck (https://deckhd.com/). Of course, we don't know much about their involvement, but at least they are trying to sell a new product for a possibly wider audience. I would take that as a positive sign that they might come good with us in the end.
And lastly, it certainly feels like non-QWERTY layouts are once again a big problem. I fully expect my order to go nowhere (which some might say could be a blessing these days), but it'll be fun to see what their proposed alternative would be (money + interest? Pro2? who knows..)
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Last update on Indiegogo has been on the 17th of April, aren't they supposed to update at least once a month? If so, I suppose we are due an update tomorrow.
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On 4/28/2023 at 12:38 PM, Fenn said:
I've ordered through the website. My order has been set to completed after about 3 years of being in processing, so I presume that means it is shipping now. So I would say that means they are indeed shipping website orders.
Good for you! For the record: mine is still "Processing", having ordered November 2019. However, like said before, QWERTZ phones do not seem to enjoy any kind of priority, either before nor now.
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9 hours ago, PoongZY said:
Or they just sent you QWERTY.
Why should they? It's not something I can or want to use and it's not what I ordered, so they'll need to refund if they can't provide QWERTZ.
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Apparently, someone listened and now there is crucial information directly in the first paragraph:
QuoteWe're currently shipping out Contribution IDs ranging from 481 to 1740, which include 6/128GB QWERTY and 8/256GB QWERTY.
It certainly feels like QWERTZ is once again in low supply. But hey, last time they've ended up upgrading my Pro1 order to a Pro1x, who knows, maybe I'll get upgraded to a Pro2 in a couple of years.
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We would like to inform you that our warehouse is currently in the process of preparing shipments for the Pro1 X units allocated to contribution IDs ranging from 568 to 1126. We will be sending out updates and tracking information to those backers via email by the end of this week.
Dear f(x)tec, I would like to inform you that some of us have ordered a Pro1 via your website three and a half years ago (November 2019), have since been upgraded to Pro1x and also have been promised a somewhat prioritized delivery compared to the IG backers. It would have been nice not to rub it into our faces that you might or might not have completely forgotten about us, since even the e-mail updates have ceased to come by. Please, get your shit together. Sincerely, a patiently waiting paying customer.
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8 minutes ago, aquaz said:
I may have misunderstood them, but if I remember correctly they stated they will send them all out with Android now for everyone and you can flash your own OS later.
7 minutes ago, brunoais said:You are correct
OK, thanks, I must have misunderstood then. Even more fingers crossed then!
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11 minutes ago, EskeRahn said:
Well interesting question but as discussed on IGG also, we do not know.
My GUESS would be that the remaining Pro1 is in Batch1 as well as the first orders and perks. But it MIGHT not be as simple as a number-splitThere are still Pro1 pre-orders, where people have opted for Lineage or Ubuntu on Pro1x upgrade, so these are surely postponed. There is also a question of keyboard layouts -- we've been hearing pretty much nothing about that, I wouldn't rule out only QWERTY being in the first batch. I've ordered my Pro1 with QWERTZ in November 2019, with QWERTZ being one of the reasons I never got it. Sure hope this is not a problem for Pro1x, fingers crossed....
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7 hours ago, xman1 said:
Does it matter? A long time now.
That's why it matters. I've ordered my Pro1 in November 2019 and since QWERTZ has been out of stock, I've been "upgraded" to Pro1x. From my perspective, waiting a month or two more makes no difference anymore, but for "normal" Pro1x backers, who are waiting for maybe six months, it's exhausting. I'm used to it now 🙂
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I had good hopes to get the phone I've been waiting for since November 2019 in March or April, but it seems I can put that hope to bed:
Does anyone know where Pro1x is manifactured?
Pro¹ X – state of production and delivery
in Pro1 - Thoughts & questions
Posted
"Very soon" is a very flexible term coming from FxTec, but good to know they have it on the backburner. Better than nothing, I guess.