RichC73
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Posts posted by RichC73
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2 hours ago, RichC73 said:
After a few days of trying to persevere I've sent an email detailing the issues and unfortunately had to go back to my cheap £100 Nokia for the time being. I will await the response.
Got a response back, apparently it's something they are aware of and looking to come up with a patch very soon. So looks like it's a firmware issue, rather than a hardware issue thankfully.
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On 8/6/2022 at 6:56 PM, brunoais said:
Send an e-mail to [email protected] identifying yourself (including your order (website) or igg backer id) complaining about that. Your unit may be defective.
If you bought it, it's under warranty. If you're a backer, you can hope f(x)tec will uphold their voluntary warranty.
After a few days of trying to persevere I've sent an email detailing the issues and unfortunately had to go back to my cheap £100 Nokia for the time being. I will await the response.
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Just had delivery of the Pro1x and it is a great phone, however the wifi and cellular data connectivity is appalling! I struggle to connect to a router that is only a few feet away, and my old cheap Nokia G20 connects to the network and cellular data absolutely fine.
Little point having an all singing and dancing phone when it can't get the basics right.
Any pointers anybody? And don't say it's my provider or wifi router as all other devices in the household connect fine.
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Fxtec - Scam company or just very very poor customer service?
in General Discussion
Posted
Fxtec have had my prox1x phone now for 4 weeks after finally getting them to agree to repairing or replacing under warranty after it failed to even start up.
Nothing from them since. 3 emails sent to them, but nothing back.
I've got proof of delivery from DPD and a name, date and time it was signed for.
I've had no response from Fxtec at all, not even an acknowledgement that it's arrived with them. So it makes me think they're just a scam company looking for my money, and have no inclination to do anything about the issues on the phone.
Be interesting to hear what others have to say.