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Ghost touches and unresponsive area on lower screen


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1 hour ago, auvo.salmi said:

Yeah, sounds pretty much the same. Except I don't have the ghost inputs atm. But the blind spots issue sounds the same. I should try a drawing app, like netman suggested, to see if the blind spots stay constant.

 

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Just a quick follow up... F(x)tec Support sent my replacement screen out on Friday, I received it less than 24 hours later, replaced it as per their video instruction, and it's now working perfec

Same here, they will send me a new display when they get new ones. Also they asked me to send them the old one for investigation. I hope they can get money back from their supplier as this really

I just today morning shot a video for Fxtec support about this issue, and they promised to send me a new display. Quite fast response from their side!

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4 hours ago, EskeRahn said:

Yes, any good suggestions?

Hmm maybe something like "ghost touches and unresponsive area on lower screen.

Oh and for me touching the display in the upper half seems to help to reduce the ghost touches. But also the unresponsive are remains.

 

 

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  • EskeRahn changed the title to Ghost touches and unresponsive area on lower screen
7 hours ago, mcdinner said:

Exactly the same here.

It happens for me when open or closed so i don't think its the cable.

After lying around the night the problem did not appear yet but the unresponsive 1cm area is still there, so its not completely gone. I think it will come back very soon. 

Yes, here too. Open or closed, same issue. 

Fxtec is going to send me a replacement screen that should hopefully arrive next week. My phone is quite unusable right now.

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On 9/6/2020 at 11:40 AM, EskeRahn said:

Mine reacts poorly to touch when connected to a third party charger (Does not see the pheneomeny when connected to a PC though, and do not use the original charger)

I had this phenomenon with a charger the other day.  Touch screen started acting up a lot I was using it at the time so removed the charger and swapped to another one (nintendo switch). 

I wonder if it might cause long term damage if I hadn't noticed.

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Ah heck, now it started with my phone too. I've activated the display fingertip option and it shows a touch frenzy in a straight line right on the upper row of the VKB and the 1 2 3 of the SIM unlock screen.

For now I can temporarly fix it by giving the screen a firm massage with my thumbs or by squeezing the spot where the back screw cover is with my thumb and index finger.

It's going to be a hard few weeks until I'm back home and can contact support for a replacement.

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11 minutes ago, Wheeljack said:

Ah heck, now it started with my phone too. I've activated the display fingertip option and it shows a touch frenzy in a straight line right on the upper row of the VKB and the 1 2 3 of the SIM unlock screen.

For now I can temporarly fix it by giving the screen a firm massage with my thumbs or by squeezing the spot where the back screw cover is with my thumb and index finger.

It's going to be a hard few weeks until I'm back home and can contact support for a replacement.

Sorry to hear that.  It seems you received your phone in May. So the problem seems to concern not only the screens of devices from December and January.

Are you in the Qwertz batch?

It seems interesting information as FxTec / their manufacturer can crosscheck with the various batches of screens they have received from supplier for production,

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3 hours ago, OKSun said:

It seems you received your phone in May. So the problem seems to concern not only the screens of devices from December and January.

Are you in the Qwertz batch?

Yep, mine is from a QWERTZ batch at the start of May.

Edited by Wheeljack
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1 hour ago, Wheeljack said:

Yep, mine is from a QWERTZ batch at the start of May.

So am I... No problem yet, but i started using the device only later. So will see.

It could be that we were part of the same batch as the ones of January, December (in terms of screen). Manufacturing had just been stopped due to Chinese New Year and then Corona lock down in China.

Edited by OKSun
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On 7/24/2020 at 12:33 PM, hka said:

Now I have taken time and installed the new screen. It works but I noticed that the digitizer doesn't register edge touches. The outer 5 mm on each side doesn't register presses, but the digitizer works in that area if I start swiping from the middle and go out to the edge.

Wonder if it is changed in some firmware for the digitizer...

Hi @hka, have you found a way to get rid of this? i'm in the same boat actually.

All the curved edge + a few mm don't register touches and like you said, if I slide to the edge it works fine.

It's almost impossible to drop the notification bar in landscape.

it look like a software problem and not a hardware one but I can't get rid of it

Edit: I added a screenshot, the green arrow point the closest place i can start a touch but i can hold it to the last line of the display after it began registering it

it's exactly the same on both side

Screenshot_20200916-144826_Settings.png

Edited by benoitjeffrey
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1 hour ago, auvo.salmi said:

I just today morning shot a video for Fxtec support about this issue, and they promised to send me a new display. Quite fast response from their side!

Same here, they will send me a new display when they get new ones.

Also they asked me to send them the old one for investigation. I hope they can get money back from their supplier as this really looks like a production fault.

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9 hours ago, mcdinner said:

Same here, they will send me a new display when they get new ones.

Also they asked me to send them the old one for investigation. I hope they can get money back from their supplier as this really looks like a production fault.

I was told by support a new batch of displays would come in tomorrow (Friday 18). So I expect my replacement screen sometime early next week.

Edited by Milly
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Yep, they said they'll ship in 1-2 weeks. If I was pessimistic, I'd expect that the schedule will change... But anyway my device is still fairly usable so even if it takes two months it should be just fine. I just hope they'll get the issue fixed in new production units, so they don't need to replace display from every produced unit.

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20 hours ago, benoitjeffrey said:

Hi @hka, have you found a way to get rid of this? i'm in the same boat actually.

All the curved edge + a few mm don't register touches and like you said, if I slide to the edge it works fine.

It's almost impossible to drop the notification bar in landscape.

it look like a software problem and not a hardware one but I can't get rid of it

Edit: I added a screenshot, the green arrow point the closest place i can start a touch but i can hold it to the last line of the display after it began registering it

it's exactly the same on both side

Screenshot_20200916-144826_Settings.png

Yeah, they told me it was a driver issue and said that I could send it to them to get it fixed, or they could send instructions so I could fix it myself (with a warning that it would take about 2 hours to perform the fix).

I asked them to send instructions (which they did) but never got around to following them, and after the latest OTA update the issue magically was gone.

So either write to support, or try to just reflash the stock image I guess.

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