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_DW_

Can't hear people when I phone them

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For some reason I can no longer hear people when I ring them also they can't hear me properly. Any ideas?

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Can you record/play sound? That is, is it 'limited' to calls?

If so I would try to force stop and clear the data of the phone app, and see if it solves it.

Does a SIM from a different carrier change anything?

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I had that problem when my pro1 hit something really hard in my backpack. Check screen assembly if it detached from the backplate, dent on the speaker side should be visible. 

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All looks ok no dents.  Also tried clearing the phone app out no effect restarted ofc as well.  This is purely when on a call mic doesn't work or speaker.  But speaker works fine playing music etc.  The thing is I don't think it's the phone app directly as whats app also won't make calls.

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Wondering if it's a system service but no idea which one.

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3 hours ago, _DW_ said:

Wondering if it's a system service but no idea which one.

Sound very plausible, let us hope some with deeper knowledge on Android reads this and can come up with a hint. Otherwise it seems almost certain that a factory restore would fix it, but that is of course rather tedious.

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Still not got this working. 

Have tried a general HW test tool (not the factory test one was been lazy)  this app gets noise from the microphone!  Not managed to test the earpiece speaker yet though.

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Ok got round to some serious testing.  Mic is working now. It's the ear piece no sound☹️

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If I remember right, one has reported a speaker cable that got disconnected. So could be that on yours too. 😢

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On 5/2/2020 at 10:26 AM, _DW_ said:

For some reason I can no longer hear people when I ring them also they can't hear me properly. Any ideas?

Maybe related to my last paragragh in this post?

 

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On 5/16/2020 at 11:19 AM, akinwale said:

Maybe related to my last paragragh in this post?

 

Ok this was indeed the issue. 

That corner Top left portrait / bottom left landscape is indeed loose.  And mine also had become un-clipped was protruding about 1mm pushed it in and all is fine.  But that whole corner is loose.   

I am wondering if that screw in that corner has come loose from the opening clack.

 

 

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4 minutes ago, _DW_ said:

Ok this was indeed the issue. 

That corner Top left portrait / bottom left landscape is indeed loose.  And mine also had become un-clipped was protruding about 1mm pushed it in and all is fine.  But that whole corner is loose.   

I am wondering if that screw in that corner has come loose from the opening clack.

Glad you narrowed down the issue.

The screws are available under plain stickers, so maybe 'just' a matte of peeling off the label and tighten a screw?

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3 minutes ago, EskeRahn said:

Glad you narrowed down the issue.

The screws are available under plain stickers, so maybe 'just' a matte of peeling off the label and tighten a screw?

This one is not easy to access its the one right in the corner :S

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18 minutes ago, _DW_ said:

This one is not easy to access its the one right in the corner :S

Is it the corner above the Ctrl-key? If so there should be no screw there AFAIK.

I have not had it disassembled myself, but I guess that corner got some 'hook', that might be broken?
(The top part should only be held by the five screws behind the stickers easiest to access while slid open)

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14 minutes ago, EskeRahn said:

Is it the corner above the Ctrl-key? If so there should be no screw there AFAIK.

I have not had it disassembled myself, but I guess that corner got some 'hook', that might be broken?
(The top part should only be held by the five screws behind the stickers easiest to access while slid open)

Yes that is the one.  There is a sticker there but doesn't mean there is a screw.  Maybe that's the problem it does need a screw and a plastic clip is not enough.

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The sticker roughly above the Esc-key is covering a hole meant for opening the lower part when the top part has been opened. This is NOT a hole for a screw, but for a screwdriver (from above).

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On 5/19/2020 at 11:36 AM, _DW_ said:

Ok this was indeed the issue. 

That corner Top left portrait / bottom left landscape is indeed loose.  And mine also had become un-clipped was protruding about 1mm pushed it in and all is fine.  But that whole corner is loose.   

I am wondering if that screw in that corner has come loose from the opening clack.

 

 

Nice. There actually isn't a screw there, it's just clips holding it in place. Had discussions about this in Discord a while back with @netman who can shed some more light on the hardware assembly.

Mine still comes loose when I open the hardware keyboard very quickly with a loud snap, so I still have to treat it with gentle hands. The good thing is that any time it comes loose, I can easily snap it back in, but I still maintain that it's rather disappointing flaw considering how much the device costs.

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