Mazilator 19 Posted October 12, 2020 Share Posted October 12, 2020 My four months old Fxtec Pro 1 (qwerty) started act funny last week. Fingerprint reader gets very hot and stopped working. The reader is hot ecery time I try to use it. I tried to restore factory settings, but it didn't help. The phone does get kind of warm when charged with the fast charger. Faulty battery? 2 Quote Link to post Share on other sites
EskeRahn 3,584 Posted October 12, 2020 Share Posted October 12, 2020 1 hour ago, Mazilator said: The phone does get kind of warm when charged with the fast charger. This part is a general thing, and I advise people to ONLY use fast charging when strictly needed, for any device with a not easy user-replaceable battery. (see other threads) The Fingerprint-reader-issues sounds like a hardware failure, I suggest you to contact Support https://fxtec.com/support 2 Quote Link to post Share on other sites
Mazilator 19 Posted October 12, 2020 Author Share Posted October 12, 2020 I have tried to avoid fast charging, but that's not always possible. I have also contacted support and restored factory settings twice without any luck. Let's see how the the story unfolds. I pretty sure too that it's a hardware failure. Quote Link to post Share on other sites
Party_Grunt 4 Posted November 16, 2020 Share Posted November 16, 2020 (edited) My phone has run into this issue as of today as well. The sensor is hot enough to burn you and it gets that way as soon as the phone is powered on. I'm probably just going to disconnect the sensor since it appears to just be attached to the main board with a removable connector looking at tear-down photos. I am a little shocked to see how common of an issue this is with fingerprint sensors in general. Edited November 16, 2020 by Party_Grunt 1 Quote Link to post Share on other sites
Mazilator 19 Posted November 18, 2020 Author Share Posted November 18, 2020 My phone is now at Fxtec's hands. Let see if they can locate the problem. 2 Quote Link to post Share on other sites
Party_Grunt 4 Posted November 30, 2020 Share Posted November 30, 2020 (edited) I ended up just disconnecting the plug for the sensor and that was that. The sensor appears to be molded into the plastics lining the aluminum back cover so I would need a new cover to replace it if I ever could find the sensor itself. Not much of an issue for me though as I found the sensor more annoying than useful to be honest. On 11/18/2020 at 1:18 PM, Mazilator said: My phone is now at Fxtec's hands. Let see if they can locate the problem. I am curious if they determined if the fault was just the sensor, or if something like a power fault on the main board caused the sensor to malfunction. Edited November 30, 2020 by Party_Grunt 1 Quote Link to post Share on other sites
Mazilator 19 Posted 16 hours ago Author Share Posted 16 hours ago Hi, My phone is now fixed. This is the message I got from Fxtec support: Quote The device has now been repaired. We've swapped the keyboard body of your Pro1 with a replacement which swaps both the battery and the fingerprint scanner. I`m so happy that I can use my Pro 1 again. Let's hope Pro 1 X production goes smoothly so I can get a spare one soon in case my Pro 1 needs repair again 😀 4 Quote Link to post Share on other sites
Noir 99 Posted 9 hours ago Share Posted 9 hours ago Had this Issue on a Huawei P20 Pro before - fingerprint sensor getting hot, due to that fast discharging battery. Disconnected the connector aswell to save costs. Just want to point out, that I would not blame F(x)Tec for that fault, defects like that can occur. (imagine this happening on an 🍏7/8..) 2 Quote Link to post Share on other sites
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