Pro¹ X – state of production and delivery

[DieBruine 378]

Has anyone received an engraved Pro1x?

[Rob. S. 1,406]

Another shipping update on Indiegogo:

Quote

 

	posted by FX Technology Aug 11, 2022 • 8:26AM PDT
Pro1-X Shipping Update - July
Dear Pro1-X backers, Batch 1 is now shipping. Batch 2 will begin shipping this month.  OEM bootloader lock is now available.  Shipping updates: Batch 1 - currently shipping - please continue to keep an eye out on your tracking details and communication from FedEx regarding the customs clearance. Any devices that are returned to our warehouse will need to be re-shipped upon request and will be subject to additional charges.  Batch 2 - the majority of batch 2 has been manufactured and is at our warehouse undergoing QC checks ahead of mass shipping.  There are 300 units remaining which have almost finished being assembled and will be sent to Hong Kong within the next couple of weeks. Please note, that we will start shipping batch 2 as soon as they are ready, so this will not delay the shipping process. As soon as the last few units arrive in HK, they will also be shipped straight away.  We have loved seeing so many of you starting to receive your Pro1-Xs - please continue to share your photos with us on Twitter!  Software updates - OEM Bootloader Lock  Just a reminder that your Pro1-X comes with an "OEM Unlocked" by default, giving you more access and control over your device. This means you can flash other OS including Lineage OS and Ubuntu Touch OS onto your Pro1-X, however, you will not be able to use Google Mobile Services (GMS) such as Google Pay while OEM is unlocked. Those of you that would like to lock the OEM and use GMS on your device, please refer to the following documentation for guidance.  For any questions related to your Pro1-X, including shipping and delivery or technical support, please contact [email protected]  Thanks, Team Fxtec 🙂

 

So we now know that there is a – albeit smaller – third batch coming, too.

[toast 80]

12 minutes ago, Rob. S. said:

Another shipping update on Indiegogo:

So we now know that there is a – albeit smaller – third batch coming, too.

haha, this is a joke, surely?

[agent008 238]

Hi everyone. No updates here but I've seen some posts around the net about people having received their Pro1X's. I've seen one or two people post here that they got their Pro1X. Is that all for the time being? I was expecting mine to be on the way soon since my Indiegogo Contribution # is on the 2100's...

[Stucadoor2 29]

24 minutes ago, agent008 said:

Hi everyone. No updates here but I've seen some posts around the net about people having received their Pro1X's. I've seen one or two people post here that they got their Pro1X. Is that all for the time being? I was expecting mine to be on the way soon since my Indiegogo Contribution # is on the 2100's...

Myself and many others who ordered back in 2019/2020 are put on hold again, it seems like getting the phone I ordered 2,5 years ago has less priority than those who backed on indigogo just 2 or 3 months ago.

[MrPib 21]

Hi,  Do we have any idea as to how big the backlog for Pro1-X's is?  I'm wondering if I should just pick one up from eBay.  IGG shows them shipping in February 2022, and the fxtec site says June 2022, so no helpful info there...

[EskeRahn 4,880]

25 minutes ago, Stucadoor2 said:

Myself and many others who ordered back in 2019/2020 are put on hold again, it seems like getting the phone I ordered 2,5 years ago has less priority than those who backed on indigogo just 2 or 3 months ago.

Expansys/FedEx have not even sent out the Batch 1 they got from FxTec yet.... Really annoying, but not much FxTec can do I guess.
I'm in the first dozen on IGG, yet I still have not got a shipping mail, despite FxTec told me that Expansys has processed it a fortnight ago... They are as frustrated as we are on the situation.

[Rob. S. 1,406]

1 hour ago, Stucadoor2 said:

1 hour ago, agent008 said:

I've seen one or two people post here that they got their Pro1X. Is that all for the time being? I was expecting mine to be on the way soon since my Indiegogo Contribution # is on the 2100's...

Myself and many others who ordered back in 2019/2020 are put on hold again, it seems like getting the phone I ordered 2,5 years ago has less priority than those who backed on indigogo just 2 or 3 months ago

I have received my Oct 2020 IGG contribution # 3xx, but not yet my website order from Sept 2019 (Pro1 later changed to Pro1 X). I was told the latter is definitely in the pipeline, but things were mixed up quite a bit in China with regard to the sequence of shipments. 

(Personally, I couldn't care less which of the two came first 😉, but I understand that it's different for those who only ordered one!)

[EvilDNA127 31]

3 hours ago, EskeRahn said:

 They are as frustrated as we are on the situation.

I dunno... I'm pretty darn frustrated....🙃

[EskeRahn 4,880]

New August update, sadly delays at warehouse...

Quote

Pro1-X Shipping Update - August

Dear Pro1-X backers,

• Shipping for Batch 1 and 2 is temporarily on hold.
• Lineage OS & Ubuntu Touch OS update. 

It has been great to see so many of you receiving your Pro1-Xs - we have loved seeing all of your photos on social media - please keep sharing! 

Shipping updates:

We are sorry to say that we are facing a minor operational delay at our warehouse in Hong Kong which has temporarily put batch 1 and batch 2 on hold. We are working to get this resolved asap and will provide a further update once shipping has resumed. 

Lineage OS and UbuntuTouch OS:

As some of you may know, our stock firmware lays the foundation for these OS’s to be built on. With the help of the testers, we were able to identify and fix issues that are present in the stock OS. In light of this, there are lots of changes taking place in the firmware, making it difficult for the Lineage and Ubuntu OS developers to work with. Therefore, we believe it would be more convenient for the OS developers to work on our next stable stock build instead.

We are currently testing the beta firmware and will aim to certify this build next month. Once certified, we’ll be able to send it off to the LineageOS and UbuntuTouch OS developers for further development. We will provide further updates about this along the way.

If you have any questions related to your Pro1-X, including shipping and delivery or technical support, please contact [email protected] 

Thanks, 

Team Fxtec 🙂

 

[EskeRahn 4,880]

…To those that are blaming FxTec for the shipping delays, see e.g. Astroglide

https://www.indiegogo.com/projects/astro-slide-5g-transformer/x/16576339#/updates/73

“There are still limitations on courier shipping from the warehouse in Hong Kong.”

[zundappchef 51]

this time i wil be positive and say i think we wil receive our devices starting of december 
i was expecting problem with creating/manufacturing batch 2 ( mainly financial )
but it seems shipping wil hold up the delivery

if anything we cannot or ever blame any manufacturer / seller to controll shipping 
shipping isues wil happen regardless of shipping company  
 

[DieBruine 378]

It's not just FxTec. I think 40% from China and Hong Kong is delayed. I am waiting for a couple of Indiegogo perks, my Fiido X v2 and my engraved Pro1x also. Mind you, they posted the engraved back cover months ago. Yet none of those are shipped yet.
On the other hand, I personally can live with first come first serve. If you ordered a  "regular" Pro1 and never received one, you should be first in line. Just my 2 cents on the matter. I for one can't wait for my Pro1x. The Pro1 camera was unsufficient for my taste.

Edited August 24, 2022 by DieBruine

[EskeRahn 4,880]

38 minutes ago, DieBruine said:

I for one can't wait for my Pro1x. The Pro1 camera was unsufficient for my taste.

The Pro1X i got my hands on is not retail, but would be interesting if some that got retail version of both, could post some sample images.

[suicidal_orange 98]

Didn't think my Xperia X would make it to my last birthday, was sure it wouldn't make this years but that too has passed and it's still going.  No standard speaker for calls even after replacing it, temperamental vibration motor, ringtone and alarms, no sensor on the headphone socket, randomly hangs up half of incoming calls as the phone is pulled from a pocket and (or maybe because) the flip cover is now hanging on by one layer of rubbery covering.

My backup Z3 compact has a dead sim slot and my trusty Nokia 808 has a broken USB so I don't see any option other than getting another phone as I'm surely near the end of batch 2 (though if they pile batch 2 in front of batch 1 and pick randomly as they seemed to with batch 1 that could mean I get mine first when they restart 🤪)

[VaZso 1,920]

5 hours ago, EskeRahn said:

The Pro1X i got my hands on is not retail, but would be interesting if some that got retail version of both, could post some sample images.

Pro1X takes better photos than Pro1 using stock camera application but Pro1 takes better photos than Pro1X if I compare Pro1X stock application to Pro1 using Google Camera (GCAM mod of Pocophone F1).

It would be good to compare an optimized Camera software on both devices anyway.

I don't know if @DieBruine has tried GCAM mod but it really worth a try.

[EvilDNA127 31]

14 hours ago, EskeRahn said:

New August update, sadly delays at warehouse...

 

Oh well, I feared that at sort of thing when I'd read about China's absolute lockdown policy on covid diagnoses.  I suppose I'll just have to sit tight a bit longer.

[sequestris 604]

We have no news from the warehouse yet. Units are being prepared and labelled for September's Shipping. So... there's that.

[ThongSong7 1]

I am new to the forum, I have been a b/hacker of PinePhone since their first shipments in 2019 and have been sailing many different OSes and have been almost to a Daily Driver quality (at least with Manjaro Phosh) status twice.  I would like to get a more robust phone that supports Linux, which I see as this one - however I am seeing people in the forum and around the net that have been backers for years and have never received their phone/computer.  On the main page it states that shipping would be in September (very soon) but is there any assurances that if I were to pre-order now it would be in the September shippment when there are still many on the planet without for years?  Seems strange and almost shady.  Anyone have advice?  Thanks in advance.  I do not mean to disrespect, just really curious.

[claude0001 956]

3 hours ago, ThongSong7 said:

I would like to get a more robust phone that supports Linux, which I see as this one - however I am seeing people in the forum and around the net that have been backers for years and have never received their phone/computer.

All the news we have are about f(x)tec (slowly) working through existing (pre-)orders that have in part been pending for several years. This should not prevent you from ordering a Pro1-X. As far as we know, f(x)tec finally always delivers. However, you should not count on getting you phone very soon.

Also note that the Pro1 and Pro1-X do not "support" Linux in the way the PinePhone does. While some progress in mainlining the original Pro1 (the SD-835 variant) has been made, all existing GNU/Linux OSes for the Pro1/Pro1X that can at least remotely qualify as daily-drivers (SailfishOS, UbuntuTouch, Droidian) rely on wrapping around Android using libhybris.

Edited August 31, 2022 by claude0001

[Acurus 12]

13 days ago, fixtec informed, they stopped shipping. And now? Are there any new informations?

[Hook 2,279]

41 minutes ago, Acurus said:

13 days ago, fixtec informed, they stopped shipping. And now? Are there any new informations?

This is a user to user forum.  Any new information will come through updates on IGG, which then gets posted here by one of the folks frequenting this forum. 🙂

 

[Acurus 12]

22 hours ago, Hook said:

This is a user to user forum.  Any new information will come through updates on IGG, which then gets posted here by one of the folks frequenting this forum. 🙂

 

This is an official Fxtec-Forum. And here is the production thread. I did not buy my phone via IGG. Therefore I asked here in the right place. Possibly somebody has some new informations about that, what is going on since some weeks. Today is day 14 since Fxtec declared, they stopped shipping. They declared, they finished the production of batch 1 and 2 (what ever this exactly mean). They sent some phones out. The rest is in the "warehouse". And since weeks nothing happend. This situation is very unsatisfactory, I ordered in May 2020 ...

[VaZso 1,920]

3 minutes ago, Acurus said:

This is an official Fxtec-Forum. And here is the production thread. I did not buy my phone via IGG. Therefore I asked here in the right place. Possibly somebody has some new informations about that, what is going on since some weeks. Today is day 14 since Fxtec declared, they stopped shipping. They declared, they finished the production of batch 1 and 2 (what ever this exactly mean). They sent some phones out. The rest is in the "warehouse". And since weeks nothing happend. This situation is very unsatisfactory, I ordered in May 2020 ...

I doubt anyone of us has further information about anything happens in the background - we are also waiting for an official information.

What @Hook has tried to tell this forum was created for communication between users and official staff may not necessarily reading threads here, however, they wrote in this forum time to time.
Basically this thread was initiated independently of official staff as a user to user base of information sharing about production and delivery.

What I can say is they have really started delivery (I have already received my Pro1X).

I hope they will write an update soon then we may know further information.

[Texan Ken 6]

1 hour ago, Acurus said:

... I did not buy my phone via IGG. Therefore I asked here in the right place. .....

.... They sent some phones out. The rest is in the "warehouse". ....

....I ordered in May 2020 ...

Regardless of whether you think this is the right place or not, the latest info from Fx-tec usually is found on IGG and reposted here within days if not hours.  In the past "operational delay" has often meant some delay due to a COVID lockdown.  As far as your ordering date, reports are that it does not seem to matter if you ordered from the site or participated in the IGG campaign as to when your phone will ship out.  As near as we (or at least I) can tell from posts of those whom have received their phone, no one has been able to figure out the shipment order (maybe I missed it).  Asking here won't give you any answers that the rest of are also waiting on.  All of us have anticipated delivery for a while, some longer than you.  We get your frustration.   But sometimes that is just how life goes.