Pro¹ X – state of production and delivery

[Rob. S. 1,407]

3 hours ago, Acurus said:

This is an official Fxtec-Forum. And here is the production thread. I did not buy my phone via IGG. Therefore I asked here in the right place. Possibly somebody has some new informations about that, what is going on since some weeks. Today is day 14 since Fxtec declared, they stopped shipping. They declared, they finished the production of batch 1 and 2 (what ever this exactly mean). They sent some phones out. The rest is in the "warehouse". And since weeks nothing happend. This situation is very unsatisfactory, I ordered in May 2020 ...

Yes, the situation definitely is unsatisfactory. Personally, while I'm in the comfortable position of already owning a (battered but still mostly functional) Pro1 and a shiny new Pro1X (backed on IGG October 2020), I'm also still waiting for my September 2019 Pro1 website order (later changed to Pro1X) to be fulfilled.

I can report, though, that three weeks ago (production updates usually come once a month, more frequently only if significant things are happening in between) I requested some information, and while they didn't give me any specific dates, they assured me that the order definitely is in queue. It seems that on the Chinese side of their operation the order of shipping did become a bit mixed up. 

I guess we need just a little bit more patience. If something changes, someone will post it here.

[namikiri 3]

Hello everyone!

Is there even a small chance that my ticket #16243 will be attended and replied? I've filed it a week ago and asked Fxtec team if I can change the delivery address as they can experience troubles with sending my Pro1 X to Russia.

Thank you.

[EskeRahn 4,891]

1 hour ago, namikiri said:

Hello everyone!

Is there even a small chance that my ticket #16243 will be attended and replied? I've filed it a week ago and asked Fxtec team if I can change the delivery address as they can experience troubles with sending my Pro1 X to Russia.

Thank you.

This is a user-to-user forum, so the chance that your message is spotted by staff here is slim to none. Sorry.

[Hook 2,290]

5 hours ago, namikiri said:

Hello everyone!

Is there even a small chance that my ticket #16243 will be attended and replied? I've filed it a week ago and asked Fxtec team if I can change the delivery address as they can experience troubles with sending my Pro1 X to Russia.

Thank you.

One week is a short time. They are a very small shop and are probably getting a high volume of email right now.   Hopefully they will get to you. 

I would guess shipping to Russia from HK won't be too troublesome, but I would imagine if there were specific problems with that, they would contact their Russian backers-- However, I am not knowledgeable on this, just guessing.

 

[Hook 2,290]

September update:

 

Dear Pro1-X backers,

Here are the latest updates! 

As mentioned in our previous update shipping is temporarily on hold - we are deeply sorry for these delays!

We have spent the last few weeks working through some contractual issues that have come up with our shipping partners in Hong Kong. This has unfortunately impacted the operations and logistics of all orders which were scheduled to leave the warehouse last month. 

The most realistic estimate we can provide for shipping and delivery is December 2022. Whilst we understand that this is not ideal, we are working on getting things back on track much sooner than this. Our team is looking for creative solutions to speed up the delivery dates and until then we will keep you in the loop with any supply chain updates. 

In the meantime, for those of you that have requested to change your shipping address or any other personal information - our support team is on hand to assist with any updates. You can reach us at [email protected] for any additional questions related to your order, shipping, delivery, or technical support.

Thank you for your support and patience!  

Team Fxtec 🙂

 

Edited September 9, 2022 by Hook

[toast 80]

9 hours ago, namikiri said:

Hello everyone!

Is there even a small chance that my ticket #16243 will be attended and replied? I've filed it a week ago and asked Fxtec team if I can change the delivery address as they can experience troubles with sending my Pro1 X to Russia.

Thank you.

In my experience, sometimes they answer, sometimes they dont. Sometimes they are quite quick, like a reply in a week or just a few days, and sometimes they are slow (like a month to not answering at all).
Anyways, I wish you luck 🙂

[brunoais 290]

2 hours ago, Hook said:

September update:

 

Dear Pro1-X backers,

Here are the latest updates! 

As mentioned in our previous update shipping is temporarily on hold - we are deeply sorry for these delays!

We have spent the last few weeks working through some contractual issues that have come up with our shipping partners in Hong Kong. This has unfortunately impacted the operations and logistics of all orders which were scheduled to leave the warehouse last month. 

The most realistic estimate we can provide for shipping and delivery is December 2022. Whilst we understand that this is not ideal, we are working on getting things back on track much sooner than this. Our team is looking for creative solutions to speed up the delivery dates and until then we will keep you in the loop with any supply chain updates. 

In the meantime, for those of you that have requested to change your shipping address or any other personal information - our support team is on hand to assist with any updates. You can reach us at [email protected] for any additional questions related to your order, shipping, delivery, or technical support.

Thank you for your support and patience!  

Team Fxtec 🙂

 

Wow... They keep being attacked and attacked and things keep not working out for them! Wow...

I really really commend their perseverance!

Edited September 9, 2022 by brunoais

[agent008 238]

Oh my... December? It's quite a change in tune from "it will ship next week".

I hope people at FxTec are getting better at estimates, rather than spitballing the December 2022 date which then might turn into March 2023.

I've been supportive of FxTec's struggles and endeavour to make a grat phone but with my Pro1 turned into a paper weight (for now at least) and my replacement phone showing signs it might soon give up the ghost... I'm utterly disapointed.

I'm trying to find solace in the reasoning that since they changed the estimates from "next week" to December, they might have understood the idea that it's better to put out realistic estimates rather than just keep the cliffhanger announcements. Time will tell if this hope of mine is founded or unfounded...

[claude0001 962]

F(x)tec communication at its best ... 🙂 

"Contractual issues" with their partners that lead to a 4-month-delay? With their tradition to underestimate delays by a factor 2 to 3? That's asking for the wildest speculations ... Here are mine:

Option 1: The logistics partners suddenly want more money due to prices skyrocketing because of the ongoing crisis. F(x)tec can't pay more so they insist on fulfilment of the existing contract. Parter refuses and stops all activity, witholding the phones. They need to take it to court.

Option 2: The entire batches 1 and 2 have "disappeared" from the warehouse. Maybe stolen to be grey-marketed. Now they need to get the money back from some insurance company and re-manufacture all those phones.

Option 3: The "contractual issues" and the long delay have nothing to do with each other. Rather, they realised the radio problems, discovered when the first devices went into the wild, cannot be resolved by firmware updates after all. So they hold back all devices not yet shipped to apply hardware fixes.

[Acurus 12]

I am out. I send a mail and want my money back. I am waiting since May 2020. This is enough. 

[agent008 238]

37 minutes ago, claude0001 said:

Rather, they realised the radio problems, discovered when the first devices went into the wild, cannot be resolved by firmware updates after all. So they hold back all devices not yet shipped to apply hardware fixes.

Well, of all 3 scenarios you put forth this would be the best one. Meaning we might get a fixed version. Oh man. Everyone has limits. I am pushing mine further away in hopes that the outcome will be a good one.

[EvilDNA127 31]

These guys can't catch a break.

 

Us  neither, but we know that already.

 

I think this news calls for a  pizza.

[Fxtecish 37]

Have not got any update mails anymore. Would have liked to get news.

[Hook 2,290]

7 hours ago, Fxtecish said:

Have not got any update mails anymore. Would have liked to get news.

Yes, here too.  Luckliy someone usually gets the updates posted here.  I check into IGG once a week (largely ignoring the comments section, lol,) Don't where the email notifications are broken, but looks like they are.

[Logan 22]

Yeah IGG has been sending me the updates fine.  Maybe IGG is going to SPAM or your e-mail address on file with them has changed?  I don't know much about IGG, but just ideas.

[Hook 2,290]

Nope, not in spam and email address hasn't changed.  And I know we're  not the only ones. 🙂

[Rob. S. 1,407]

Looks like I don't get any more IGG updates through email, either, but that's easily explained by my IGG order (except for the spare battery) having been fulfilled in the meantime, other than my earlier Pro1 website order. Updates for website orderers have traditionally been less frequent...

[Hook 2,290]

I don't mean to make it a big deal. Aside from it always being posted here, I check IGG regularly.  FxTec has more important things to worry about. 

[Rob. S. 1,407]

Absolutely.

[VaZso 1,920]

7 hours ago, Rob. S. said:

Looks like I don't get any more IGG updates through email, either, but that's easily explained by my IGG order (except for the spare battery) having been fulfilled in the meantime, other than my earlier Pro1 website order. Updates for website orderers have traditionally been less frequent...

I am receiving IGG udates (and I post it here if it is not already there) - my Pro1X order is already fulfilled, however, I have a separate "Enthusiast" order which has shortly disappeared from perks but it may happen that is the reason I am still receiving these updates.

[Hook 2,290]

1 hour ago, VaZso said:

I am receiving IGG udates (and I post it here if it is not already there) - my Pro1X order is already fulfilled, however, I have a separate "Enthusiast" order which has shortly disappeared from perks but it may happen that is the reason I am still receiving these updates.

I have one of those too.  🙂 

[sequestris 610]

My darling Francisco has been kind enough to teach me how to say "I am so sorry: in at least 8 different languages.
It's a special game that we play.

April, 19, 2021 here on Hubby's Pro1-x Batch #2

 

[valyo_bg 17]

I'm out also. My order was from 17 April 2021 and with the last update I'm pretty sure that delivery will be at least at March 2023.

 

It's too much for me to wait 2 years, so I sent mail last week to ask full refund. Now in their page my order is in status "refunded", but still money are not received. I don't know when fxtec will send money back, because I receive confirmation mail for full refund with word "soon", but fxtec's "soon" can vary from few days to few years ...

 

I really wanted to have this phone - my previous phones has qwerty keyboard (Nokia 9210i, Nokia E90, Nokia E7 ...) and thanks to God  that my 4 years old Nokia 8 Sirocco still work great, but hardware of Pro1x will be very outdated when/if delivery occur.  Even my 4 years old Nokia 8 Sirocco is with better hardware than Pro1x , especially when fxtec change chipset to lower mid version.

 

I'm worry even for spare parts and warranty that they will keep if there is potential hardware problem with the Pro1x.

 

During order of phone at April 2021, UK was still have free of tax delivery to EU. Now to receive phone I need to pay local taxes and the price will easy overcome 1000 euro and for me is too high for this outdated hardware.

 

Will continue to search for a new qwerty phone after receiving of refund, but choices are not so many unfortunately.

 

Will inform when receive money back, just for the record 🙂 .

[Slion 1,169]

1 hour ago, valyo_bg said:

but hardware of Pro1x will be very outdated when/if delivery occur

I don't think that's very relevant for smartphones at this stage. Can you name one thing you would do with a 2022 mid-range smartphone that you could not do with a Pro1X?

Having said that I understand your frustration and that makes me wonder if I should also ask for a refund… I sent F(x)tec an e-mail last week asking them to change my layout from AZERTY to QWERTY since their AZERTY design is so weak anyway... I figure the QWERTY could be delivered sooner and will be easier to resell too, if need be.

1 hour ago, valyo_bg said:

Will inform when receive money back, just for the record 🙂 .

Please do let us know how that goes.

[Slion 1,169]

1 hour ago, valyo_bg said:

During order of phone at April 2021, UK was still have free of tax delivery to EU. Now to receive phone I need to pay local taxes and the price will easy overcome 1000 euro and for me is too high for this outdated hardware.

Yeah at this price you may as well get a Samsung Fold it does landscape keyboard too.