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F(x)tec support URGENT

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29 minutes ago, esme said:

I've just sent an email to the helpdesk that someone at F(x)tec should read urgently, if someone from F(x)tec wants to PM me I'll happily give them the details so they can find it

Hi, esme,

I'm assuming you have had something seriously go wrong with your Pro1 and, yes, I understand your  feeling it is urgent, especially if you don't have a back-up phone.  They may not get back to you as quickly as you would like (the queue of emails to the helpdesk is not small), but they will get back to you.  In my dealings with them, they have always gotten back to me, but it varies between a couple of days and 2 weeks. 

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20 hours ago, EskeRahn said:

This is a user-to-user forum, and though some staff members from time to time look in, you should not count on it being seen here. Sorry.

I'm making my best effort by hitting every channel I know about

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