dicer 36 Posted January 3 Share Posted January 3 A friend works in business consulting. His take on this: It's a completely automated process and Fedex would loose money if humans look at this. They outsourced the problem to the debt collection company. So just open one ticket, sent them the proof they want, document everything and wait for the debt collection to take over. Then send them the documentation and let them close the case. I don't think this is good behavior as a company, but it is also not something to get stressed out about. I think documenting everything is key and what I learned from my case: I should have not worried too much about all this. 2 Quote Link to post Share on other sites
steff 26 Posted January 3 Author Share Posted January 3 28 minutes ago, dicer said: A friend works in business consulting. His take on this: It's a completely automated process and Fedex would loose money if humans look at this. They outsourced the problem to the debt collection company. So just open one ticket, sent them the proof they want, document everything and wait for the debt collection to take over. Then send them the documentation and let them close the case. I don't think this is good behavior as a company, but it is also not something to get stressed out about. I think documenting everything is key and what I learned from my case: I should have not worried too much about all this. Probably you are right with every part of your comment. But your case is closed and you are not stressed anymore. Remember before you were stressed as well. Do not get me wrong: I do not think I will get to court with Fedex because they sue me to get their money a second time. The court part would not work for Fedex. But they try to start the process with sending proof of payment and the whole circle again for me. My way to solve this is that i gave the Inkasso a set deadline to close the case and confirm with a written letter or give me a detailed written justification why they do not close the case. 1 Quote Link to post Share on other sites
VaZso 1,940 Posted January 3 Share Posted January 3 1 hour ago, dicer said: I don't think this is good behavior as a company, but it is also not something to get stressed out about. I think documenting everything is key and what I learned from my case: I should have not worried too much about all this. Right, documentation would be needed if I knew how this company manages their customers. However, one of my relatives payed the courier and I don't know if she had proof or not but as far as I know, proof was not received from them. It is not very uncommon since covid and it is also not common to receive any parcels from any company without payment as private person (but I ran into it as business user). Also, they requested me to fill a paper about TAX/VAT-handling which clearly says I have to pay to courier in cash. ...but they try to request this fee from me again. However, when F(x)tec sent me a replacement USB board, they passed me and they have really requested price later without me knowing I have to pay their fee... but that time there were no paperwork at all which I had to fill... so when I realized what the fee is about, I have payed it electronically... then they have requested that payment also again, however, they have accepted proof of payment what I could provide because of electronic payment. ...but that was a completely different story. However, I still feel strange that they may deliver something and requesting fees later, especially if we are speaking about a higher amount of money... the next step is collecting money without delivery. So, I really don't feel calm after payed something in cash which we had a negotiation (VAT-handling paper) to pay in cash, then received letters about paying AGAIN electronically. I have started to skip FedEx as a courier as I don't need situations like this anymore. 1 1 Quote Link to post Share on other sites
steff 26 Posted January 3 Author Share Posted January 3 12 minutes ago, VaZso said: and it is also not common to receive any parcels from any company without payment as private person Exactly. Here is a part of the text on the receipt, which the driver signed (which you do not have VaZso): Please pay the amount shown to our courier against receipt of the above mentioned shipment. The courier will release this shipment only against payment of the amount shown - in cash/by cheque. Receipt only valid with our courier's signature. 2 Quote Link to post Share on other sites
dicer 36 Posted January 7 Share Posted January 7 On 1/3/2023 at 2:14 PM, VaZso said: So, I really don't feel calm after payed something in cash which we had a negotiation (VAT-handling paper) to pay in cash, then received letters about paying AGAIN electronically. Yeah, not having a receipt sucks. Not sure what I would do in that situation. Sorry! I meant everyone who has a receipt can relax, as the debt collectors should accept this. Even if they take you to court it is fairly easy to prove your payment with a receipt. On 1/3/2023 at 12:58 PM, steff said: My way to solve this is that i gave the Inkasso a set deadline to close the case and confirm with a written letter or give me a detailed written justification why they do not close the case. Did you also end up with Liquida? I used their webform to send them a message and the receipt and got an answer the next day. How did you contact them? 1 Quote Link to post Share on other sites
steff 26 Posted January 7 Author Share Posted January 7 1 hour ago, dicer said: Did you also end up with Liquida? I used their webform to send them a message and the receipt and got an answer the next day. How did you contact them? Yes, also Liquida Inkasso. I contacted them by phone and send them the receips per email. I had contact with them a couple of times and they told me that they contacted Fedex and have to wait for their response. Fedex was not able to find my payment in their system. This is not my fault, it is their system. If Liquida will not answer my request to close the case and confirm it or send me a written justification why they refuse to do this, i will ignore mails from fedex and Liquida, I will only answer written letters. I does not sense to send the same receipst again and again. Quote Link to post Share on other sites
steff 26 Posted March 13 Author Share Posted March 13 After several month of silence from Liquida, who never answered my request to close the case, i got an email from Fedex today. They asked for a prove of payment because they could not find my payment in their system. I got the same email a couple of times over all the month and answered two or three times sending the signed receipts. I deleted the email and will not answer an email from them again. They have to write a letter to get any response from my side. It is ridiculous, how this company behaves. 1 1 Quote Link to post Share on other sites
Rob. S. 1,473 Posted March 13 Share Posted March 13 3 hours ago, steff said: I got the same email a couple of times over all the month and answered two or three times sending the signed receipts Just a thought, can you be sure they received your mails? I've seen e-mail fail more often than I would have expected, and in some cases I was never was told that they did, either... 1 Quote Link to post Share on other sites
steff 26 Posted March 13 Author Share Posted March 13 1 hour ago, Rob. S. said: Just a thought, can you be sure they received your mails? I've seen e-mail fail more often than I would have expected, and in some cases I was never was told that they did, either... Yes i am sure, i answered their own emails. Also they gave the case away to Inkasso company Liquida, who also received the receipts and confirmed that they received them. They told me they have to reach back to Fedex and will inform me afterwards. A logistic company should not have problems with their own logistic. I think they have outsourced a little bit too much, but that is just guessing. 2 Quote Link to post Share on other sites
EskeRahn 4,964 Posted March 14 Share Posted March 14 4 hours ago, steff said: Yes i am sure, i answered their own emails. Also they gave the case away to Inkasso company Liquida, who also received the receipts and confirmed that they received them. They told me they have to reach back to Fedex and will inform me afterwards. A logistic company should not have problems with their own logistic. I think they have outsourced a little bit too much, but that is just guessing. The last I had of a similar nature, I answered the inkasso company if they would please bring it to court as my lawyer would have a field day smashing them, and that any future mail I would have to react to would be billed by my usual fee of 1295DKK/h - have not heard from them in months.... 😇 2 Quote Link to post Share on other sites
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