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FedEx wants customs twice


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A friend works in business consulting. His take on this: It's a completely automated process and Fedex would loose money if humans look at this. They outsourced the problem to the debt collection company.

So just open one ticket, sent them the proof they want, document everything and wait for the debt collection to take over. Then send them the documentation and let them close the case.

I don't think this is good behavior as a company, but it is also not something to get stressed out about. I think documenting everything is key and what I learned from my case: I should have not worried too much about all this.

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For me, it was the IGG order, so there were no different shipping options as far as I know.

I think they know that something is happening but not necessarily know what. I also think they are very dependent on the origin - when I wrote my problem by e-mail in my native language, I have r

I am in exactly the same boat, 'inkasso' has already contacted me, FedEx does not respond at all to my request (contacted them before I received the first letter by the money collection company), and

28 minutes ago, dicer said:

A friend works in business consulting. His take on this: It's a completely automated process and Fedex would loose money if humans look at this. They outsourced the problem to the debt collection company.

So just open one ticket, sent them the proof they want, document everything and wait for the debt collection to take over. Then send them the documentation and let them close the case.

I don't think this is good behavior as a company, but it is also not something to get stressed out about. I think documenting everything is key and what I learned from my case: I should have not worried too much about all this.

Probably you are right with every part of your comment. But your case is closed and you are not stressed anymore. Remember before you were stressed as well. Do not get me wrong: I do not think I will get to court with Fedex because they sue me to get their money a second time. The court part would not work for Fedex. But they try to start the process with sending proof of payment and the whole circle again for me. My way to solve this is that i gave the Inkasso a set deadline to close the case and confirm with a written letter or give me a detailed written justification why they do not close the case.

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1 hour ago, dicer said:

I don't think this is good behavior as a company, but it is also not something to get stressed out about. I think documenting everything is key and what I learned from my case: I should have not worried too much about all this.

Right, documentation would be needed if I knew how this company manages their customers.
However, one of my relatives payed the courier and I don't know if she had proof or not but as far as I know, proof was not received from them. It is not very uncommon since covid and it is also not common to receive any parcels from any company without payment as private person (but I ran into it as business user).

Also, they requested me to fill a paper about TAX/VAT-handling which clearly says I have to pay to courier in cash.

...but they try to request this fee from me again.

However, when F(x)tec sent me a replacement USB board, they passed me and they have really requested price later without me knowing I have to pay their fee... but that time there were no paperwork at all which I had to fill... so when I realized what the fee is about, I have payed it electronically... then they have requested that payment also again, however, they have accepted proof of payment what I could provide because of electronic payment.

...but that was a completely different story.

However, I still feel strange that they may deliver something and requesting fees later, especially if we are speaking about a higher amount of money... the next step is collecting money without delivery.

So, I really don't feel calm after payed something in cash which we had a negotiation (VAT-handling paper) to pay in cash, then received letters about paying AGAIN electronically.

I have started to skip FedEx as a courier as I don't need situations like this anymore.

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12 minutes ago, VaZso said:

 and it is also not common to receive any parcels from any company without payment as private person

Exactly. Here is a part of the text on the receipt, which the driver signed (which you do not have VaZso):

Please pay the amount shown to our courier against receipt of the above mentioned shipment. The courier will release this shipment only against payment of the amount shown - in cash/by cheque. Receipt only valid with our courier's signature.

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On 1/3/2023 at 2:14 PM, VaZso said:

So, I really don't feel calm after payed something in cash which we had a negotiation (VAT-handling paper) to pay in cash, then received letters about paying AGAIN electronically.

Yeah, not having a receipt sucks. Not sure what I would do in that situation. Sorry!

I meant everyone who has a receipt can relax, as the debt collectors should accept this. Even if they take you to court it is fairly easy to prove your payment with a receipt.

On 1/3/2023 at 12:58 PM, steff said:

My way to solve this is that i gave the Inkasso a set deadline to close the case and confirm with a written letter or give me a detailed written justification why they do not close the case.

Did you also end up with Liquida? I used their webform to send them a message and the receipt and got an answer the next day. How did you contact them?

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1 hour ago, dicer said:

Did you also end up with Liquida? I used their webform to send them a message and the receipt and got an answer the next day. How did you contact them?

Yes, also Liquida Inkasso. I contacted them by phone and send them the receips per email. I had contact with them a couple of times and they told me that they contacted Fedex and have to wait for their response. Fedex was not able to find my payment in their system. This is not my fault, it is their system. If Liquida will not answer my request to close the case and confirm it or send me a written justification why they refuse to do this, i will ignore mails from fedex and Liquida, I will only answer written letters. I does not sense to send the same receipst again and again.

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