Troubles with FedEx

[steff 41]

I have ordered several Pro1x devices, i have received them and paid the courier in cash at delivery . He signed the receipt. I thought everything is alright, but i received an invoice for the already paid custom receipt from Fedex. Fedex send me payment reminder and already gave it to an inkasso company.

Before I tried to clarify the case with Fedex via telephone, their website customer service, email. I send them the signed receipts and they did not respond to it.

I had to send one device back to Fxtec because of depleted battery. They repaired it and send it back with... Fedex. This time i paid before arrival with paypal to avoid the same problems. This time is was a small amount, because it was declared as repair / warranty or something like that. Fedex send an automated email which confirmed the payment. Today i got an invoice from Fedex for the paid custom declaration again.

Please, if you have the same trouble, respond to this thread

[davidatfxtec 10]

I have the same issue. I paid the courier in cash at delivery. Two weeks later I received an invoice from FedEx. Than two reminders. All actions (send receipt) to clarify the issue with FexEx didn't help. They show no interest to solve it. And let it run. Now I'm in contact with the inkasso company :-/

[steff 41]

This is fedex strategy. The real problem is, that too many people are paying the money twice. It works for them. It puts a lot of pressure on honest people, who always pay their invoices. They are scared and pay. This results in more and more big companies doing this. In Germany we do not have a real protection for consumers, it is really sad

[VaZso 1,959]

I have experienced the very same issue with FedEx (for my Pro1x order), except I wasn't at home and one of my relatives has paid the courier in cash and I don't know any receipts regarding the amount paid (it was the amount of VAT which is really high here).

A bit later, I have received an invoice (regular mail) which I have tought that is a receipt, then (maybe a month later) a reminder to pay this fee... so I have contacted FedEx by phone where I was told to write an e-mail to accounting-like e-mail address with the ending of my country sign.

I wrote the situation in my native lanuage (as it seemed to be a local department) but received a very short reply in English to provide proof of payment... I wrote the situation again in English but not received any response.

Instead, I have received another mail (regular) today threating I have not responded and to pay it in 10 days, otherwise they will pass it to a company to collect it (what @steff wrote as Inkasso).
I have called FedEx again where representative told me I am not the only one having the very same issue (having or not having receipt but a request to pay again) and she is going to write an internal message about it and will contact me.

Also, I don't understand at all that I had a similar pre-payment at delivery companies (like DHL for example) as a B2B customer but never even heard the same for any B2C transactions (like this one).
Representative also told me there is a fee included in the amount they requested which represents a convenience fee (of about 10% the price I payed if I understood well)...

I really don't know what is going on but it will easily end up chosing another courier also for company orders I will take later.

I don't know what to think of FedEx yet.

Edited October 25, 2022 by VaZso

[EskeRahn 5,178]

I have a related experience with UPS, that in January 2021 would deliver a gift from the UK to me, and wanted a fee for that (after Brexit). I refused that, and refused to receive the parcel (that might have been at a value less what I was supposed to pay, with their fees added)

A week ago (yes 1½ years later!) I then received a letter from an inkasso-company with some further fees added!!!

As I have never ordered the parcel, it can not possibly be my responsibility to pay - and I will take it to court if needed. And If I loose, I plan to have friends from abroad send high value labelled 'empty' boxes to the involved parties, so they can take their own medicine!!! 👺

[claude0001 1,150]

44 minutes ago, EskeRahn said:

... that in January 2021 would deliver a gift from the UK to me, and wanted a fee for that (after Brexit). I refused that, and refused to receive the parcel ...

Well, UPS probably pay for the customs in advance and then ask the addressee to pay back. Of course, they will want their money back from someone.

I try to understand your frustration. But, in a better world, the person sending you that "gift" would have known that, after UK left the EU, import taxes and custom fees are clearly in order and would just have offered to cover those on your behalf ...

Edited October 25, 2022 by claude0001

[VaZso 1,959]

8 minutes ago, claude0001 said:

Well, UPS probably pay for the customs in advance and then ask the addressee to pay back. Of course, they will want their money back from someone.

That was the case for me earlier as a B2B customer.

Fedex representative also told it is an option for it in their system but I never heard similar "service" for B2C here and their request of collecting customs fee after it was payed in cash is really a bad joke.

[EskeRahn 5,178]

2 hours ago, claude0001 said:

Well, UPS probably pay for the customs in advance and then ask the addressee to pay back. Of course, they will want their money back from someone.

I try to understand your frustration. But, in a better world, the person sending you that "gift" would have known that, after UK left the EU, import taxes and custom fees are clearly in order and would just have offered to cover those on your behalf ...

Well it must be the responsibility of the shipper to assure they got documentation from the sender that the recipient has requested the parcel, before accepting the parcel. Failing to do so must be their problem, not the recipient's.

I mean if I knew your postal address, and sent a box with say a bag of sand, and labelled that as. "Silicium" and set a value of $1000, how could the customs and fees for that ever become your problem?

If it legally can become your problem, then that is a gate to hell for people being harassed by someone....

[VaZso 1,959]

15 minutes ago, EskeRahn said:

If it legally can become your problem, then that is a gate to hell for people being harassed by someone....

I have also heard somebody ordering prohibited(?) item (car diagnostic tool) where authority contacted official dealer and offered recipient to pay for destroying the item (counterfeit product as far as I know but I don't even understand what was the failure of that order). Also there was a case when pen-like cameras have appeared, somebody ordered it (if I remember well,  a few of them) and local authorities told it is suitable to be used for wrong things / spying and they have tried to initiate an official case against him (local media have generated some news of this story and finally they have dropped the case) - somehow they were over-zealous.

Not saying these are frequent cases but I thought what problems could cause a malicious man by simply ordering something to my address...

[Doktor Oswaldo 892]

14 hours ago, davidatfxtec said:

I have the same issue. I paid the courier in cash at delivery. Two weeks later I received an invoice from FedEx. Than two reminders. All actions (send receipt) to clarify the issue with FexEx didn't help. They show no interest to solve it. And let it run. Now I'm in contact with the inkasso company 😕

don't sign anything and you have nothing to worry in most countries.

[EskeRahn 5,178]

8 hours ago, Doktor Oswaldo said:

don't sign anything and you have nothing to worry in most countries.

The Covid laws&rules have messed things up here, where not all shipping companies requires a signature from the recipient. I'm not sure how it will hold up in court.

[steff 41]

1 hour ago, EskeRahn said:

The Covid laws&rules have messed things up here, where not all shipping companies requires a signature from the recipient. I'm not sure how it will hold up in court.

Maybe you misunderstood. I think he meant do not sign anything which the inkasso company wants you to sign (and do not pay).

[Doktor Oswaldo 892]

12 hours ago, EskeRahn said:

The Covid laws&rules have messed things up here, where not all shipping companies requires a signature from the recipient. I'm not sure how it will hold up in court.

Oh sorry I was unspecific, I was talking about the Inkasso Company. If you think Fedex is bad, wait for them.
Had to deal with some in my civil service year... they pressured people not speaking the local language in signing stuff by telling them that they must sign it by law.

I don't know laws of other countries but here the following rules apply:

1. Don't sign anything
2. Pay your debts and pay the usual interest-rates on them but nothing else!

They will try to bill you all kind of other stuff, but if you haven't signed the fucking paper they have no right to bill you that.
I guess in most countries there are similar cases.

Edited October 27, 2022 by Doktor Oswaldo

[Hook 2,655]

6 hours ago, Doktor Oswaldo said:

I guess in most countries there are similar cases

From a US perspective, the stuff in this thread sounds horrific.  Nothing like what you folks are describing here, at least in my experience with consumer goods from wherever. Never have had to pay FedEx or UPS anything once shipping was paid for at point of sale.

[Doktor Oswaldo 892]

1 hour ago, Hook said:

From a US perspective, the stuff in this thread sounds horrific.  Nothing like what you folks are describing here, at least in my experience with consumer goods from wherever. Never have had to pay FedEx or UPS anything once shipping was paid for at point of sale.

Here you have to pay taxes on imported goods.
These taxes are not known upfront (well on could calculate them in theory, but parcel services are not gonna trust your informations on it), so parcel services have to collect the money afterwards.
Bigger problem here is that parcel services charge you an additional 20 bucks for the service of handling customs for you.

Edited October 27, 2022 by Doktor Oswaldo

[VaZso 1,959]

5 minutes ago, Doktor Oswaldo said:

Bigger problem here is that parcel services charge you an additional 20 bucks for the service of handling customs for you.

...and an even bigger problem (the top one) is when they collect the whole fee (including this handling fee) in cash, then request it again electronically in a threatening regular letter.

[Doktor Oswaldo 892]

3 minutes ago, VaZso said:

...and an even bigger problem (the top one) is when they collect the whole fee (including this handling fee) in cash, then request it again electronically in a threatening regular letter.

Luckily in Switzerland you can usually get a payment mail even before the delivery. So it is not collected by the drivers anymore.
I mean in most countries it is such a shit job, I can't even blame the drivers too much for stealing.

[EskeRahn 5,178]

17 minutes ago, Doktor Oswaldo said:

Luckily in Switzerland you can usually get a payment mail even before the delivery.

Same in DK
(And on the UPS parcel above I refused it when I got that mail....)

[steff 41]

1 hour ago, Doktor Oswaldo said:

Luckily in Switzerland you can usually get a payment mail even before the delivery. So it is not collected by the drivers anymore.
I mean in most countries it is such a shit job, I can't even blame the drivers too much for stealing.

Well I did pay the second delivery, the one after fxtec repaired the depleted battery and send it back with fedex, after receiving  an email with paypal for  proof.

And i got an invoice again despite I have allready paid and despite the fact, that they confirmed the payment via automated email.

So it looks to me, that not the driver is the problem. And that is the concerning part

[VaZso 1,959]

1 hour ago, steff said:

Well I did pay the second delivery, the one after fxtec repaired the depleted battery and send it back with fedex, after receiving  an email with paypal for  proof.

And i got an invoice again despite I have allready paid and despite the fact, that they confirmed the payment via automated email.

So it looks to me, that not the driver is the problem. And that is the concerning part

Ouch, I have almost forgot it but I have received a replacement USB panel for my Pro1 (free replacement of a worn-out panel) which has also arrived through FedEx and had to pay around 16 EUR fee.
...and they have also contacted me to pay again  but I could attach them their own auto reply of payment which they have accepted.

...but this time a cash payment made it very complicated... 😞

It seems FedEx's internal system is really messed up or I don't know what their real goal is...

Edited October 27, 2022 by VaZso

[Noir 103]

I am in exactly the same boat, 'inkasso' has already contacted me, FedEx does not respond at all to my request (contacted them before I received the first letter by the money collection company), and I unfortunately can not provide a proof of the payment (thanks to the driver). I did not sign for the package by myself since I was at working at the time. I do not have any insurance which would cover fees if I need to get a lawyer involved. But I am not willing to pay twice, this is injust. According to a quick google-search, FedEx does the exact thing very often.

I have yet to respond to the inkasso company, and I will keep you updated here. Please, if you have any helpful information, keep me updated aswell.

[Dirk 4]

Same here - paid at the door, got two letters so far. Provided a copy of the receipt by email, didn't get a response to that yet.

Will see if the "inkasso office" will show up ultimately... 

 

PS: I live in Germany

Edited October 31, 2022 by Dirk

[claude0001 1,150]

I wonder whether some of the complaints here are due to people picking the wrong shipping option with their Expansys order.

The cheapest option (FedEx, 114 HK$) is for US customers only, while the "rest-of-world" should use DHL (450 HK$). Now, as some of the complaints here clearly come from non-US buyers, I wonder if FedEX in their case just collects an additional fee that would have been included in the DHL option from the start ...

[Dirk 4]

I was not aware about two different shipping options... 

Anyhow: FedEx is collecting customs plus a handling fee, that is unfortunate but required by local law. 

The trouble is they are doing it twice: at the door and via mail. After paying at the door i requested a proper VAT document, which they sent me right away. But then I got mail requesting outstanding payments referencing the same parcel and services. 

Actually there was a small difference in what I paid at the door (2 or 3 Euro extra, due to extra VAT on their service charge). Maybe that's the reason amounts don't match in their internal processes... Looks like they are not on top of things in their internal organization, which is mind of surprising.. 

[VaZso 1,959]

1 hour ago, claude0001 said:

I wonder whether some of the complaints here are due to people picking the wrong shipping option with their Expansys order.

For me, it was the IGG order, so there were no different shipping options as far as I know.