[Still waiting for refund & and keeping f(x)tec own promises]

Good morning everyone,

The credit was transferred to my account "immediately" after my post here.

In any case, I received an email from f(x)tec within a few hours and the money arrived in my account in Germany via TransferWise the same morning.

I'm talking about 13 January 2021, the day I started this thread.

Greetings from Germany

kabay

[Still waiting for refund & and keeping f(x)tec own promises]

see attached screenshot.

Thank you!

[Still waiting for refund & and keeping f(x)tec own promises]

Hello everyone,

first of all, I wish to everyone to have had a merry christmas and a happy new year.

Now to my concern ( I don't want to list the chronology, it's no use) :

I ordered a Pro in May (order #54658) and paid for it promptly. My hope was to get it by the end of the year. In October I gave up this hope.

I cancelled my order. Although confirmed by e-mail, it is still "in progress" in the shop system. By the way, that is not the main problem.

The main problem is that the support of f(x)tec and ultimately f(x)tec itself does not stick to its own agreements. You are assured in the e-mail that this and that will happen by the end of the current week. The week is over, the following week also comes to an end. What happens? That's right: NOTHING! Absolutely nothing.

Reachability, i.e. response times, is another thing. I don't wait for f(x)tec to be delivered immediately at the snap of a finger. That one can expect a binding answer within 14 days is justified even for f(x)tec.

Long story short: I want the order to be cancelled, I want my money back. 

Thanks in advance

KaBay