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@Rob. S. is absolutely right. QA with F(x)tec phones - especially with the Pro1X - is practically non-existent and you may always end up with a device that has issues in core functionality. And even the "best" specimens come with shortcomings you would never accept from a major manufacturer. Unless you really want that hardware keyboard, you should avoid the Pro1 and even more the Pro1X.

Just an tiny remark on this @drcp – while it will probably be an option, the Pro1 X is also known to come with various connectivity problems which are a bit of a roulette game for each new device. If your Pro1 X has decent connectivity overall, swapping it for another Pro1 X may result in worse core usability. At least I wouldn't sell before I had received and checked the possible replacement.  

Hi @drcp, @Hook has written down all the essential information already. I just want to add that, while the black spots in the corners are standard for these screens, they do not worsen over time. I own three Pro1 and one Pro1-X: All have the black corners to some degree, but even for the oldest device they have been stable over time. Concerning QWERTZ vs. QWERTY: F(x)tec lost many QWERTY devices to unauthorized grey marketing by their Chinese logistics partner company, which is likely the reason they ran out while shipping to backers. If you are really unhappy with the keyboard layout: Even practically unused QWERTY devices are quite commonly available on eBay et al., while QWERTZ ones are pretty rare. Maybe you'll be able to sell yours at a good price and get a QWERTY one instead.

I'm not sure how to approach the word "Fair" in all of this,  Neither what backers have had to go through, nor all of what FxTec was hit with producing these phones, resulting in what the backers had to go through, are fair. I'm not arguing you are not entitled to feel as you do, or dismissing your concerns, but there is a lot of backstory to this, contained in the IGG updates and in the production thread on this forum. First, note, when you back a project on IGG you are not even guaranteed a product.  You are investing in hope of a return, not buying.  Despite being hit by disaster after disaster, FxTec did their best to actually get a  phone into people's hands (and I guarantee, it cost them a lot of money beyond what they raised to do that), But the result still sometimes came up short.  If you want to know all the issues, at least read through the updates at IGG. By the way, your screen isn't broken. They develop black spots in the corners, I have them too, They all do, as do all the replacement screens you can buy. I use a dark background and never notice them.  The Qwertz keyboard is unfortunate, but they did run out of QWERTY and so they filled remaining pledges with QWERTZ..You should be able to reassign the keys. Again, obviously annoying, but they were in no position to solve the problem with new manufacturing. It is probably not used. It was probably opened up to charge or replace the battery as they were held hostage by the shipping expediter for some extended time.  And, yes, they ran out of blue too. None of this should make you happy, but they aren't scammers and deserve some credit for making efforts to get everyone a phone. Sounds like you have been through some pretty rough things these past few years. I'm sorry that you also ended up with phone that makes you unhappy after all that. There is truly not a lot you can do about it, I'm sad to say. That's always the risk of crowdfunding.   Hopefully you can focus more on how to make the phone more useful. By the way, I have a moderator role on this forum, but I do not work for FxTec. I'm just a volunteer who tries to keep this still important source of information free of escort service ads.  I'm just another user and this is a user-to-user forum. I hope things can work out for you to be able to use your phone. Thanks for being quite polite in your venting. I would not have blamed you if you had been less polite, but I appreciate your restraint.  And I truly hope things are settling down irl for you.

Hey everyone, I was an early bird backer for the Fxtec Pro1-X on Indiegogo, trusting their vision and promises. Honestly, I’ve been patient through what felt like an eternity of delays, misinformation, and broken commitments from the campaign. During this time, life in my country was turned upside down by a devastating war, but I held onto hope that when the phone finally arrived, it would at least live up to the expectations they set. What I received, however, is nothing short of a nightmare: A broken screen A QWERTZ keyboard instead of the expected layout A phone that’s inexplicably black and looks used This is not what I paid for. It’s defective, mismatched, and feels like a cheap replacement—not the brand-new, high-quality device I was promised. After everything, I feel completely betrayed by Fxtec. I trusted them, waited for years, and this is the result? I can’t wrap my head around how this could even happen. Has anyone else faced something like this? Is it fair to be treated this way as a backer who supported them from the start? Shouldn’t they be held accountable to make this right? Any advice on how to approach this or get a resolution would be deeply appreciated. Thanks in advance