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They (Fxtec) are currently so broke they cant even afford to ship IGG perks and/or website orders, despite backers paying 40$(!) flat rate shipping on top of the price they paid for their perk(s).  So the answer ought to be something along the lines of "No, No, Never".

Is there a new model being designed? Is there another batch of phones due soon? When are we likely to see a new or updated handset, or other new tech?

They will handle and respond on things that are able to resolve by them. For things that obviously not sure or can't resolve they will just ghost you. For example the signal problem. There is no update on next beta or updates on stock android.

I've moved to a new address between the last update and now. When I saw the most recent update, I sent a e-mail to F(x)tec asking if I could have my shipping address changed. Interestingly, they responded and changed the address very quickly, and I even got a message from Indiegogo that the shipping address on my order was updated. I mention this because I've heard people on IGG claim that they couldn't change their shipping addresses with F(x)tec. The fact that I could do it quickly feels like an indication--albeit a small one--that they genuinely are hopeful things will work out this time.

What was the package you used? I'm having this same issue...