GeneK
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Posts posted by GeneK
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Thank you for your responses.
Is FxTec Support listening? FxTec Support hasn't responded to numerous messages sent over 50 days.
A headset shouldn't be applicable here as I am only recording, not using handsfree, but I recorded using a microphone anyway and no appreciable difference was found as attached.
More ideas?
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Thank you for your responses and attention to this.
Still no response from FxTec Support.
Attached please find two recordings: One on a Samsung S7 and the other on the FxTec Pro1X. Both were recorded at the same time, no background noise (so noise cancelling not an issue), held in my hand with no microphone covered. Hopefully this answers the obvious questions and brings us closer to a solution 😀 Samsung is able to record properly, the FXTEC Pro1X can't.
How is sound recording fixed in this case?
Thank you in advance for your help!
FXTEC PRO1X recording 8SEP21.wav Recorded on Samsung S7 8SEP21.m4a
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13 minutes ago, Slion said:
I never tried do any audio recording and very few video recording TBH.
However my understanding is that people have had some issues with that as you discovered from searching the forums. Be happy FxTec support tried to help you. At least they took your harware and tried to fix it somehow. Unfortunately it didn't work so well in the end and I understand your frustration. You may have to live with this issue I'm afraid.Still looking for a solution to my application even though others use their device differently.
Also looking for a response from FxTec support.
Thank you!
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Greetings,
I have one of the fancy Pre-Christmas devices (Lineage). I had horrible problems with ticks and poor sound quality upon recording (mainly uneven recording levels, distortion to the point of being unintelligible). Fxtec asked that I return the device (at my cost) and was told the sound card was replaced. The recording issues remain.
There is no answer for 45 days despite repeatedly responding to the last message from Fxtec support on 21JUL21 of: "Dear Gene, We're sorry to hear about this. Different microphones are used to record different things. When you use the voice recorder, it might be using the microphone near the camera. Which would be blocked up if the device is laying flat on it's back. Could you try re-doing the test without the device laying flat, perhaps hold it still in your hands and re-do the test?"
What tests were performed when this was in Fxtec's possession and why wasn't this discovered when in the possession of Fxtec when this was the reason I paid to send it back for repair? Yes, the recording issues continue despite the position and app being used. A post repair sample recording is attached.
I see a thread from over a year ago which requires rooting (https://community.fxtec.com/topic/2737-solution-poor-sound-quality-noise-on-headphones-clicks-in-games-etc/).
Any suggestions? Is this what to expect from Fxtec support?
Thanks,
Gene
P.S. Support request #9577 if anyone from Fxtec is reading this.
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Sound problems with no response from Fxtec support for 45 days (Pre-Christmas Device)
in Support
Posted
My recording 11 hours ago which is badly distorted and is 672kb in size was recorded with an external microphone connected to the 3.5mm jack...so what do I do (and I would prefer to not have to carry around a microphone)?