I pre-ordered this phone eons ago and paid for it several months ago back in summer. I previously spoke with Fx Tec about a refund a couple of weeks ago but decided to give them till the end of December. Then the most recent update comes out stating that they may not get me a phone until the end of January. I no longer have confidence in Fx Tecs ability to deliver me a phone so I sent over an email last week requesting a refund given the current update. I have followed up on my request now twice and not received a response. This is super poor customer service and I'm annoyed that I might now how to involve my credit card company to get this taken care of.