[On delivery and local customs issues]

Hello everyone, I just want to make an update regarding this issue.

Everything after sending the letter was processed without any requirement for any sort of payment. So here DDP worked.

Thank you for support.

EDIT: I got the device

[On delivery and local customs issues]

Hello everyone.

I've signed the paper and sent back to FEDEX. I will notify about situation.

Thanks for mass responses. I thought that I am alone with this problem 🙂

[On delivery and local customs issues]

Hello, I got the stock assigned letter and as well I got the tracking number from FEDEX.

I got today the e-mail from FEDEX about the need to pay for the customs.

What is weird in this situation is fact that customs value is 300 USD as you see in the attachments below:

And as well in commercial invoice entitled as "TOTAL INVOICE VALUE":

According to Erik in this post: https://community.fxtec.com/topic/2461-pro1-pre-orders-updates/ custom fees should be pre-paided by the company. But in this case is probably not...

Quote

Those in Europe and the US will have their customs fees pre-paid by us, as we charged you for duty in those regions already.

I got also the letter to be signed (I translated it):

According to the letter attached - I must pay for the fee

What I should do in this situation? I can count on help from the f(x)tec side? Maybe someone from poland had this situation before?

Thanks in advance.

Pinging @Erik