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Erik

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Erik last won the day on June 27

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  1. We're working on repairs, but there's a lot of stuff piled from the lockdown and your repair is in the queue as many others. I want to say this week, but I don't want to promise.
  2. Erik

    Refund request ignored

    Bank account transfers are more complicated. Our bank here in the UK requires a director to physically visit a bank branch just to add a new payee to the account. I will chase someone.
  3. Erik

    Refund request ignored

    I have now processed the refund request for you. We're just a little overwhelmed at the moment, but we should get back to everyone by the end of this week. Workload piling from months of lockdowns has to be done in a few weeks.
  4. Email [email protected] to arrange a warranty repair for both of them. Please note, we're a little flooded with the recent batch at the moment, it may take a few days to get a reply, and then a couple of weeks to repair it once it arrives. We're going through all the piled repairs from the last few months of lockdown.
  5. This is a good idea. I will look into some Wiki platforms, and allow trusted community members to post :). I've just removed the time limit on post edits.
  6. Doesn't look like right. Maybe have been damaged in transit. We'll send another one. Will discuss with you over email.
  7. This is a complicated case. 1. It appears that you confirmed the refund request 1 day after the stock assignment notice (not prior to it). Typically that would be fine, but when we ship devices, it is the busiest time for us, and we aren't always able to react by the time the courier collects your device from our warehouse. 2. To further complicate, the delivery of the Pro1 was accepted despite the "Order completion - device on it's way" confirmation emails that we send. In those cases, we typically expect the customer to immediately notify us to revert the shipment, but it looks like the ticket request remained quiet, and the delivery was accepted according to the Fedex tracking and signature. We've replied to your message on how to arrange a return to our UK location. As soon as we have any indication that the device is on it's way to us, we will issue a refund.
  8. A smaller batch is being allocated today. The assigned people will be emailed by the end of today.
  9. Contact us at https://www.fxtec.com/contact-us and we'll see what can be done.
  10. That case has been handled since Wednesday as far as I know :).
  11. Featuring this post, thank you for sharing.
  12. This has been dealt with. I chase things as I see them.
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