This is a complicated case.
1. It appears that you confirmed the refund request 1 day after the stock assignment notice (not prior to it). Typically that would be fine, but when we ship devices, it is the busiest time for us, and we aren't always able to react by the time the courier collects your device from our warehouse.
2. To further complicate, the delivery of the Pro1 was accepted despite the "Order completion - device on it's way" confirmation emails that we send. In those cases, we typically expect the customer to immediately notify us to revert the shipment, but it looks like the ticket request remained quiet, and the delivery was accepted according to the Fedex tracking and signature.
We've replied to your message on how to arrange a return to our UK location. As soon as we have any indication that the device is on it's way to us, we will issue a refund.