jmcleod 11 Posted March 12, 2021 Share Posted March 12, 2021 (edited) Title: "Main Website" contains links mainly to "Pro¹X" information but "Community" only has a tab for "Pro¹" Description: Navigation of the "Main Website" and the "Community" website is difficult. Currently, most links link to the Pro¹X instead of the Pro¹. If, for example, a user needs specification information about the Pro¹, the user must first access the "Community" link in the header of the "Main Website", then click on the "Pro¹" tab to access its features page. The disjointed websites need to be updated to ensure a quality customer experience. Cause: On the "Main Website" (https://www.fxtec.com/), most links to more information about the "Pro¹" are instead links to the "Pro¹X". The following links on the "Main Website" (https://www.fxtec.com/) link to https://www.fxtec.com/pro1x.html: In the header, both "Pro¹X" and "Shop" In the top of the page below the header, with the following text, both the "Learn More" and "Buy Now" buttons F(x)tec Pro¹ Function is key More than just a smartphone. Functionality to do more. In the "Function has never been so stunning." section, the "Learn More" button In the footer, in the "Pro¹" section, the "Features" link On the "Community" website (https://community.fxtec.com/) : The "Pro¹" tab links to https://www.fxtec.com/pro1 On this page, the "Pre-Order Now" button links to https://www.fxtec.com/pro1x.html The "Shop" tab links to https://store.fxtec.com/product/fxtec-pro1/ In general, there is another issue that is more a matter of style to some and obfuscation to others: links to information about the Pro¹ use URLs such as [website/page/] whereas links to information about the Pro¹X use URLs such as [webpage/page.html]; some use [website/page] as well. This needs to be consistent for all links, with exception to the forum's threads. Using a consistent link style will greatly ease automated testing of the website, such as with selenium and bs4 Resolution: On the "Main Website": In the header: Add "Pro¹" linking to https://www.fxtec.com/pro1 Modify "Shop" to link to a general store page; currently https://store.fxtec.com/ redirects to https://www.fxtec.com/ In the footer: In the "Pro¹" section: change "Features" to link to https://www.fxtec.com/pro1 re-title "Pre-Order" to "Order", unless there is an ongoing pre-order for the Pro¹ Add a "Pro¹X" section: link its "Features" to https://www.fxtec.com/pro1x.html link its "Pre-Order" to the IGG campaign at some point, it may make sense to copy the IGG campaign to your website in the event it is removed from its original website Unless there is a way to filter each of them for either the Pro¹ or the Pro¹X, move the "News", "Community", "Support", and "Contact Us" links to the "About" section and increase the "About" section from one column to two columns On https://www.fxtec.com/pro1: ensure all of the links pertain solely to the Pro¹, not the Pro¹X re-title the "Pre-Order Now" button to "Order Now", unless there is an ongoing pre-order for the Pro¹ On the default page, which indicates information about the Pro¹, ensure all of the links pertain solely to the Pro¹, not the Pro¹X On the "Community" website: Add a "Pro¹X" tab to link to https://www.fxtec.com/pro1x.html Modify "Shop" to link to a general store page; currently https://store.fxtec.com/ redirects to https://www.fxtec.com/ In general, use a consistent link style of either [website/page/] or [website/page.html] or [website/page]. Tags: customer experience design defect navigation website quality assurance Edits: Edit 1: I mistakenly thought the "https://" links would convert from plain text on submission; fixed. Edit 2: Added a missing URL Edit 3: Added third extant link style Edit 4: Unfortunately, there is no way to disable automatic conversion of emoticons, which is the reason for the additional spaces between ")" and ":" in the "Community" sub section of the "Cause" section. Edited March 12, 2021 by jmcleod See "Edits" section of post 1 Quote Link to post Share on other sites
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