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The FinQuerty app which now also has layouts for the Pro1 X (thanks to @EskeRahn for mentioning this), fixes this issue with the "FinQuerty F(x)tec Pro1 X, German for physical DE QWERTZ" layout. Excellent.

I tried the 2.1.6 beta and its still the same for Telstra. I have raised bug reports for the issue and contacted support (who asked if i had raised bugs) but I haven't seen anything that acknowledges the problem or anything that says they're working on fixes for it specifically. I still don't know if its something they can fix or if we're just supposed to sell the phones. There is at least one other user in another country having the same issue so it's not specific to Telstra.