"Sound company with good ethics" ...an interesting way to describe a company who has breached contract*1, repeatedly (and knowingly) dealt in misinformation*2, defrauded*3 and stonewalled customers*4, sought secret deals with individuals*5, eschewed refund requests*6, and left their PR in the hands of passive-aggressive internet-forum trolls*7
If you wish to attempt to reframe "seeking outside help as a last resort" as "distrustful bludgeoning", you go ahead and try to do that. But be aware that the educated amongst us will see the "180 days people" simply as wise and educated people who have made the effort to understand their legal position and taken time to share that valuable information with the community - who are, with reason, concerned at the very real risk of losing more than £$€650
*1 "We will not take money until 2..3 weeks prior to shipping"
*2 eg. In September we were advised that the software licenses had not been procured in time to fulfil their contractual obligation. Let alone have all units ready to ship by the end of August, September, October, November, December, ..., ...
*3 [verb] "obtain money from (someone) by deception" [q.v. *1]
*4 Just see this thread/forum for abundant evidence
*5 I was offered the chance to bring my order forwards in the shipping list if I agreed to retract my refund-request and agree an NDA on the deal ...I politely thanked them for their offer and declined to be involved in the deception.
*6 See below
*7 Yes, I am bitterly aware of the irony of this email being troll-food
I agree with @VaZso in all respects bar one... Yes, a "clawback" should be a LAST action, and in fact your CC company will require evidence* that you have made a refund-request and allowed F(x)tec 15 days (*not* "15 working days") to complete the refund process [*mine did] ...However, I can (and do) attest to the fact that F(x)tec has NOT "always refunded on request" [read on...]
I appreciate your attempt to "strawman" the argument by trying to form a simile between 'a legitimate legal process' and 'a false call to 911', so hey, let's ride with it... After FOUR attempts (of a total of SIX) at "blowing out the candle" with succinct and polite emails which repeatedly requested "please refund my money"**, the recovery team at my CC company expressed surprise at my patience before finally turning to them for help ...I guess the simile is: When I failed (after 5 months) to extinguish the (what looked at first glance like a) candle and my house burned down, the fire brigade said "you should have called us sooner"
**Technically, I /initially/ requested that they refund my money and keep my order open so they could take the money back when they were ready to ship - this request was completely eschewed.
People are worried - and rightfully so ..If you honestly think you are going to make that better with internet bullying in the form of false claims, passive-aggression, and logical fallacies, you are a fool ...I suspect you are NOT a fool, and that these attacks are crafted with the intention of hurting both the individuals to whom they are directed, and ultimately bring the F(x)tec brand in to disrepute.
What this F(x)tec needs is a PR company to fix this mess ...before it's too late and *everybody* loses out 😞 ...If F(x)tec go under now, even the people with phones will be left with an unsupported product