I requested a cancellation and refund of my order, after a week of ordering the phone. My refund request was on February 13th, and after confirming twice that I do want to proceed with the cancellation of my order, I was notified that my request is with a person authorized to issue a refund, typically a director. Almost two weeks have passed since then (instead of a week that was the time-frame given to me that my request would be processed) and everyone remains silent and unresponsive in customer service. By the way, this does not even follow the "terms of sale" which outline that the time li
