So turns out the phone was sent back (went to the apartment building and talked to them directly on Monday), but the phone was sent back almost immediately after it was received, so it's been over 3 weeks since it was returned to sender. I put a ticket request in to fxtec on october 27th to let me know what the status was on the phone that was sent out, to this day have not been responded to on that ticket. I'm hoping the phone was properly returned in the end...