Foop 5 Posted February 16, 2022 Share Posted February 16, 2022 (edited) I'm posting here because I'm not getting any responses to my emails. Hopefully, this gets to someone's eyes who can do something about the situation. Timeline: August 2020: I receive my FXtec Pro1, and am in love with it. March 2021: My touchscreen starts to go on the fritz, there is a dead band in the digitizer. April 2021: The microphone fails. I reach out to FXtec for a repair. April 27, 2021: I ship the phone back to FXtec so they can diagnose and repair the issue. May, 2021: FXtec receives, diagnoses, and repairs my phone. (New back cover, microphone, and screen) May 26, 2021: FXtec hands the phone off to the shipper.. July 5th, 2021: I reached out to FXtec for an update. They figure out that the shipment was messed up and start looking into what happened. August 13, 2021: The shipping broker allegedly found the phone, and routed it back to FXtec. I was told that my issue was "at the very top of [their] list" and that I would be receiving updates soon. I didn't receive any updates. September 27, 2021: I receive an apology, and a promise that I will receive a Pro1X from the October shipment. October, two emails sent, no response. November 26, 2021: Told that they are expecting a shipment in December... No mention of why my phone wasn't pulled out of the October batch. Today, Feb 16, 2022: Multiple emails sent, multiple promises broken, nothing received. I just want my phone back. Edited February 16, 2022 by Foop clarifying content 1 1 1 Quote Link to post Share on other sites
Hook 3,020 Posted February 17, 2022 Share Posted February 17, 2022 Nothing here to dismiss or belittle your frustration, but to clarify some information. First, this is a user-to-user forum. It isn't viewed very often by anyone for FxTec. Second, there are no October or December shipments and there are no replacement Pro1s (can no longer obtain that SOC). If they promised you an October (2021) and then a December shipment, they would have to be talking about sending you the new Pro1x. You haven't received anything in that case because the shipping date(really, the manufacturing date) keeps getting pushed back (factories not fully manned due to covid, low priority to manufacturing line due to not being Samsung or Apple, etc). 1 2 Quote Link to post Share on other sites
Fxtecish 42 Posted February 17, 2022 Share Posted February 17, 2022 I informed about your problem through other channels. I hope your problem gets noticed and you will be contacted. Let's see. Quote Link to post Share on other sites
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