Missing SIM card tray for Pro1-X

[Kohle 0]

Hello !
After 4 years of waiting I finally received my Pro1-X device some weeks ago ! I must admit that in the meantime, I lost my faith to ever get my device and so I was very surprised when the parcel with the phone finally was delivered.

 

But unfortunately on it's long way to me, it has somehow lost it's SIM card tray !!! I don't know if it was missing from the beginning of it's journey or if that happened at the customs examination, where the parcel was opened. But after unboxing the phone, I recognized that the tray was missing and without it the device is almost useless for me !

 

An email to [email protected] remained unanswered, so my last hope is the community:
 

Does anybody know where /how to get a spare SIM card tray ? Are there other ways to get one, maybe from a compatible phone, by 3D-printing... any help is greatly appreciated !!

 

Best Regards,

Thomas

[Hook 3,091]

Hello, Thomas.

That is quite unfortunate.  How long have you waited for an answer.  Even in the best of times they would often take a couple of weeks to answer.  That's frustrating for something as urgent as this.  Then again, I'm not sure they would have SIM trays as spare parts, but I hope they do answer one way or the other.

[Kohle 0]

I contacted them at December, 20th...

[Hook 3,091]

So, Christmas and New years holidays.  They generally weren't up and running much then during that time during the full business years.  I would wait until two weeks after Jan 6th. Assuming you put the critical info in the subject line , something like "Pro1x delivered with no SIM tray" I would expect you to get an answer.

 

[Kohle 0]

> So, Christmas and New years holidays...
You're right, i should give them a couple of days. Having waited 4 years for delivery, I'm used to ... 🥴