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Just to let you know, switching to Lineage will move you to Android 11 with current updates. That isn't to excuse the lack of updates in stock, just a useful alternative if it is practical for you.

Certainly not my experience with their repair service. Have you emailed them recently? The pic above just looks like confirmation that it was sent. Has the courier provided any documentation or other proof that it was delivered? I understand your frustration, but I really don't think they have any interest in stealing customers' phones. @Erik, can you be of any help here?

Oh, and Fidor Bank just answered my support request, apologized for not supporting my phone and changed the account from pushTAN via app back to mTAN via SMS, even though this isn't officially available anymore. So while this isn't the best of all possible solutions and will only be supported, as they say, for a limited time, for the time being I can now do everything with the Pro1! And the Moto Z3 Play can finally go back into the drawer, as soon as my employer's fine tech support people will have bound my Pro1 to that VPN token account... 🙂