Yeah, exactly. I think exactly the same. Thanks god my phone was picked up on their own, so they also have the tracking. Anyway, thats nothing to solve the situation now, we both are without our phones and both hitting our heads towards the wall, why we didn´t ordered the screen on our own 😕
As @Hook said, I ordered the phone from their store as a consumer. It's sad because I want the phone but the incessant delays and horror stories about shoddy customer service were the final straw.