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  1. Hi everyone, A small informal update for you. As you should be aware by now, my updates do not represent what PR might have to say, but I'll give you the latest and best to my knowledge. As per the last time you received a director's update, there's nothing significantly new - our team is still working really hard to meet our own deadlines to fulfil all pre-orders and launch before the festive season. While stock rotations between warehouses (factory > Hong Kong hub > US & UK/EU) took slightly longer than initially predicted, due to the customs and weekends off, the first b
    62 points
  2. Hi everyone, Exciting update today. Liangchen is visiting the factory in China at the minute and he expects all of the pre-orders will be produced by the 18th of January, so in less than 5 days now. We have already produced a very significant number of pre-order devices, which are waiting for the full list to complete by the 18th. As you are all well aware by now, once the devices are all produced on the 18th, the stock will be rotated between our warehouses, so there will be, I'd say, 1 more week after complete production before you receive your tracking. Just so I don't overpromise
    43 points
  3. Hi everyone, A brief, honest informal update as promised. The US/APAC shipment from the 2nd batch has now been fulfilled, and some of you should have already been contacted by your couriers to confirm your delivery date. In the meantime, the 1st US batch is still stuck somewhere in a US customs office sorting hub awaiting to be shipped back to our main warehouse in Hong Kong. Customers from the 2nd US batch will be contacted by FedEx for their customs payment, as we have now decided to ship devices directly from Hong Kong in an effort to save time and avoid further foreign importer c
    43 points
  4. Hello Liangchen here. We have been pushing for the delivery and shipping confirmation from our EU fulfilment centre since yesterday. We didn't want to find excuses, but please bear in mind that it's not us who does the shipping, but our partners. What Erik wrote is what we thought, hoped, pushed. But there are certain things out of our expectation, like sometimes some extra documents required from factory and due to time difference it often became a day delay. It is the first complete shipping for us and our partners along the whole logistics chain, it's the first time eve
    35 points
  5. As users will start receiving devices now, we want to give some update about the bugs and features we found / currently working. Shipping software version: QX1000_EEA_20191028191835 Known bugs: - Under a rare circumstance, touch of screen can be lost (touch function unresponsive) A reboot will fix. If that happens, hold power key to give the reboot menu, then open the slider and press tab key, and select restart, Press Enter. It will go back after booting. This happens on a very rare case, and team is working on a fix for the next version - We have heard from some users wit
    34 points
  6. Hi everyone, A small update for you today. As some of you know our US shipment from the first batch has still not reached our US customers due to strict US customs regulations. According to the latest, the first US batch is being returned to our Hong Kong hub, but it's currently being queued in a customs office's sorting facility. We know the stock will arrive back, but by the time that happens, our next batches from the factory will be ready for shipping. Consequently, we will be bumping up the numbers of units in the next batches to accommodate for the customers designated from the firs
    32 points
  7. I'd probably be labeled a monster again, but look what we've got in our office this morning 🙂
    32 points
  8. Hi everyone, Mostly good news today, as always gathered personally. The logistics team is currently drafting the shipping lists for the big batch that will ship in a few days. This batch is 6x bigger than the previous batches combined. Most of you will be left very happy, and those in the list will receive a stock assignment notice either this weekend or early next week. There is nothing left to prioritise on the Indiegogo side, as that will be fully covered by this coming batch. Those with Indiegogo deals can start getting excited as they are the first known customers that will
    31 points
  9. EvilDragon chiming in (yep, I'm the one running the DragonBox Shop). PLEASE KEEP IN MIND: Apart from selling the device, I am in no way affiliated with FXTec. So this is just a guesswork, my own opinion based on experiences. There can be other reasons, but that's my guess on the situation. I can understand the frustration you have - but there probably are reasons and I doubt this all is intentional. If I can say anything about producing such devices is: It ALWAYS takes longer than expected and there will always be issues. Unless you're Samsung, Sony or a similar company whic
    31 points
  10. As some of you wanted to see the Pro1 getting naked, me and my colleague shot the following unboxing video from F(x)tec HQ this morning :). And the initial boot-up with a keyboard slide:
    30 points
  11. I am not posting this in the main news thread as this is a relatively tiny update. EU stock arrived in the warehouse today. We are just waiting on the warehouse to ship them out now. Tracking will be sent any minute today, or on Monday if the warehouse is too busy. I am not sure what's happening with the new stock assigned letters, but we know stock is on the move regardless of this. In the worst case newly assigned orders will be shipped pretty much immediately after they are assigned. Liangchen is back in the factory and he's inspecting the freshly made units and components pe
    29 points
  12. Hi everyone, We know we've been a little quiet in the past days, and that is because there is not much new to add into a new update - we are on track to begin shipping tomorrow, on the 29th. Some of you will receive their dispatch notice tomorrow, with everyone from the first batch following by the end of this week. We are currently waiting on stock to arrive at our warehouse in Hong Kong, which will dispatch orders directly to our Asia and Oceania based customers. The first batch is being held at the Chinese export customs at the minute. Alongside our Asian pre-orders, we will, at t
    29 points
  13. This is intended as a central entry point with links to known ROMs for the PRO1/PRO1X. Pro1: AEX-9 - Community version, Link only AICP-R , and from aicp-rom.com - Official distribution discussion and link AICP-Q - Community version, discussion with link AICP-P - Community version, Link only LineageOS 18.1 , and from LineageOS.org - Official distribution discussion and link LineageOS 17.1 - Previously official distribution, now community maintained discussion and link LineageOS 16.0 - Previously official distribution, now community maintained disc
    28 points
  14. Hello! It’s Chen here, been a long time since we last talked or met in person. First of all I hope everyone is staying safe and healthy, regardless where you are. It might be a difficult and challenging time, but we will all fight through it together. I would also like to say thank you to our community again! Thank you for your continuous support and encouragement for Pro1 and F(x)tec, especially in this difficult time. I have to admit 2020 has not been an easy journey for us, a lot of things and plans have completely changed and everything has become more and more diff
    27 points
  15. I think it is very easy to put a conclusion such as "amateur" or "unprofessional" to anything doesn't meet expectations. From restaurant failed to cook a meal meets customers specific taste to train did not come in time. Anything can be unprofessional if it happens. But in reality we all know life doesn't always go as expected, there is no simple definition of professionalism but many many small factors. A simple conclusion like this can't take into account of every aspect but only show the original PoV over simplifies this world. But nonetheless I take the criticism. We probably in
    27 points
  16. Hi guys, Tiny informal update before I split this thread to make the news easier to find. We are on track with the 1st batch as previously suggested. I have been told that customers from the 1st batch will soon receive a confirmation that stock has been assigned to their order. I expect it to be done by tomorrow. Obviously, this won't be sent to everyone who has an order, as the first batch is relatively small to the ones we expect to come shortly after. On a side note, please be aware that I do not represent the PR or communications team - I am a techie at Fxtec involved in de
    27 points
  17. Brief Christmas update. A small batch is shipping out this Friday, if UPS keeps its promises. It was meant to arrive today, but our staff availability is limited in the UK right now. No stock assignment letters for this one, as we are shipping them a little differently to avoid extra delays. Some of you will have tracking info on Friday. The big batch which should make a lot of you happy is expected to leave the factory in the 1st week of January, which is also when we expect you’ll have the tracking details. We would like to thank everyone for their patience. Merry
    25 points
  18. The title is a lie and plain clickbait, but let's have a laugh while we wait :).
    24 points
  19. [This is a temporary page while we setting up the support page guild and host files on our server.] The Fastboot restoration file can be downloaded in here. ADD: A newer file for 20200825 can be found here Preparation: You need to have a PC and installed universal ADB driver. Completely turn off the phone. Download the firmware and unfold and copy all the files into the adb folder which installed with the driver. Procedures: Hold Volume down + Power key together, when the logo shows up, release both fingers. The phone should boot into bootloade
    22 points
  20. I am pleased to announce that the Pro1 has received official support in LineageOS 16.0. You can find the builds and installation instructions on the official LineageOS Downloads page. Please note that LineageOS does not include the proprietary Google apps (aka. "gapps", Play Store, etc.), nor a "su" binary. These are "extras" or "add-ons". You may use any appropriate gapps package for Android Pie. I personally recommend MindTheGapps which can be found here. LineageOS maintains an official su add-on and a couple other extras here. Note the Pro1 is arm64 and be sure
    21 points
  21. An early review of the F(x)tec Pro1. Early in my experience, (about a week) and early in the release timeline, probably. 1: Background I have been a fan of phones with Keyboards since at least 2002 with the Palm Treo 755p. After that, I had the Palm Treo Po (windows mobile), Samsung Epic 4G (my first horizontal slider and first android phone), and Motorola Photon Q. In 2015, I got tired of waiting for another high-end keyboard phone, and tried a Samsung Note 4, hoping that the larger screen real estate would make up for the missing keyboard. In 2017, when the Indiegogo campaign was laun
    21 points
  22. Some will, but I can't confirm that on an individual basis, there may or may not be a lot of people in the queue before you. Each batch now covers between 1-2/10ths of all pre-orders. This might disappoint some, and we understand this given how much all of you had to wait for the device, but the bigger picture is positive - we are producing and shipping devices a lot more frequently now that we addressed production and logistics related issues that were slowing us down.
    21 points
  23. Hi All, Let me pre-fix this comment with saying that I have been a member of this forum since February 27, and since my first comment from that date, have been a silent lurker of these forums, as I felt I have nothing new to add. I am however, becoming more and more frustrated by the day, and having had conversations with the support team, have to agree with @glumreaper that they are doing the best that they can but the communication from others at the company is not forthcoming to them, or accurate. I was also advised by the support team not to share any of the information they have
    21 points
  24. Pro1 is under an approval (final stage) from Google to activate security features. Once it's finished we will release an OTA to activate contactless payment. Everything has been submitted and we are awaiting.
    21 points
  25. I GOT A TRACKING NUMBER!!!! 🤩 Email came though 2 hours ago but I just saw it now. According to Fedex tracking, it's shipping from HK and should arrive 20/11. Only problem is I've been procrastinating about buying a screen protector, I guess I'd better hurry up 😀 EDIT: APAC QWERTY with IGG coupon
    21 points
  26. Hello, Just want to give a quick heads-up regarding the upcoming hot fix for the first few bugs we discovered with the users who received their units. We have sent the test version of this OTA to some users and found a small display issue in setting after the test OTA, due to the cache updating after locking fingerprint. The issue has been solved and OTA will go live shortly and we target to release on November. The fixes are: - Certain 3G bands has been improved (mainly Band 5 and Band 8 WCDMA) and user no longer to tune network setting. Also improved performance under mob
    20 points
  27. It will be mid-next week. The next batch will be bigger in quantity as the production process will also get smoother. Also hopefully with the experience we learned from the first batch shipping, we can also reduce time on the road.
    20 points
  28. [Behind the scene story] We did designed a hard case for the bottom part of the phone (keyboard part) and we paid for the moulding and we adjusted the moulding for quite a few times. There were 2 major issues which leaded to cancellation / production-held of the case: 1. The case enlarges the gap of the two parts. We worked hard on engineering of the product to minimise the gap in the middle and we achieved some great result. However with a case holding on the back and have certain bits goes to the middle, if it's firmly installed, it will increase the middle part and "separate
    20 points
  29. For me the only surprising thing today is that they finally managed to annoy @EskeRahn 😉
    20 points
  30. Alright, after toying with it for a few days I have cracked dual booting and decided to write up the steps myself. YOU WILL LOSE YOUR DATA DOING THIS. Credit to @order#10248 for proving the concept. First thing you will want to do is re-flash stock android on your phone. There isn't an official repo for this yet but @Waxberry has kindly provided one on this post. Download and extract the files from there and run the script fastboot_all.bat or you can download my modified linux version flash_all.sh. While that is flashing, download the latest version of Lineage here. Yo
    19 points
  31. Updated 18 Aug 2020: Updated flashable package to 3.3.0.16. Many thanks to Adam Pigg who has fixed many bugs and implemented many featured including fingerprint reader and encrypting user data, which will be available shortly. Another change for this package is after flashing, user will be on testing repository instead of devel, it's highly recommended for previous users to switch to. Disclaimer: This is the unofficial community build of Sailfish OS, and it's still work in progress and in Alpha state. It is not yet suitable for daily use. Flash at your own risk. If you wish to restor
    19 points
  32. Please note, this is not an official FxTec tool. It is my own creation. FxTec should not be expected to support this tool or any damage caused by its use. This tool will allow you to restore your Pro1 to a factory clean state no matter how badly it is messed up. You may use it to restore a "bricked" device or just load the latest firmware. You can find the software and detailed instructions here: Factory Restore for FxTec Pro1 Please report any issues here.
    19 points
  33. Alright it's officially official. Now we wait for the first build. I don't know what day that will be, but it will be within 7 days. https://github.com/LineageOS/hudson/commit/0233cb5e039e98dd7fda2e20a01ecac2362ec268
    19 points
  34. We are very sorry for the issues caused. After some investigation we have found the reason, it was due to the upgrade of security patch to October which needs to be approved from the authority before it was released, which caused CTS to fail. Also there is no way to downgrade security patch via OTA (the user data will be wiped if doing this way.) Therefore the current workaround / work is: - We are acquiring the latest security patch (Feb 2020) and will submit for approval before the next OTA. Therefore once the next OTA with latest security patch applied, and appro
    19 points
  35. I have contacted support yesterday and had some mail conversation. Today they have shared some valuable information with me and I have asked if I am allowed to share their reply with you. As now I have permission to share it, here is what support wrote:
    19 points
  36. I am pleased to announce test builds for LineageOS 16.0. Please note this thread is for test builds. These builds are not necessarily stable or suitable for daily use. You can find the build(s) and detailed installation instructions here: Lineage on FxTec Pro1 Test Builds Please report any issues here and I will do my best to fix them. Thanks!
    18 points
  37. The typical installation method as described on XDA won't work yet on Pro1, because we don't have a fully working version of TWRP yet. But never fear, it's still easy, five simple steps and you will have the privileges you so rightfully deserve on your own device. 1. Install Magisk Manager App on Phone Download from: https://magiskmanager.com/downloading-magisk-manager or github. After download, install the apk, which will require you to allow the install from "unknown source". 2. Install Android Platform Tools on PC (adb & fastboot) Ubuntu (and presumably de
    18 points
  38. Hey all, it's been a while since I've been here so I wanted to pop in and give an update. I live in Seattle, which has been under stay-at-home orders for over two weeks and will continue until at least the end of this month. I have a wife and 4 boys at home, and we are all healthy. But it is difficult to get any work done between the constant interruptions. In addition, I have been given a new project at work that will take a week or two to complete. So I'm afraid that I won't have much of any time to work on the Pro1 until at least the middle of April, but more likely the star
    18 points
  39. Background history Alright. So I broke my Pro1's screen. I don't know how the remaining scratches came to be, but the first one was the Pro1 falling off outside my bath tube (there was no water involved). I ordered a replacement as suggested on AliExpress. I ordered the screen on the 29th of December, it arrived on the 20th of January, I believe. I did not get to it until today. Replacing the screen The actual display seems to be the same as the one for the Elephone U / U Pro models. Replacing the screen is - probably - rather easy, though I managed to make some mistak
    18 points
  40. We want to explain why a very small number of retailers have the Pro1. Firstly, they have approached us since we first announced Pro1 at MWC in Feb and we've been in discussions with them since. They have also promised to help with success of the Pro1 in the market place which is important for us. We have only given them a much smaller number of units than they asked for because of all the customer pre-orders. Our pre-orders are our most important customers. For us to be a strong company for you, we also have to build a sustainable business and if we turned those retailers away we would h
    18 points
  41. "Good news! We have now assigned the stock for your Pro1 order." :-D. It's happening guys! I'm shaky from excitement, so happy.
    18 points
  42. The batch size will increase (quite rapidly) and we aim to deliver to everyone under batch 3. The reason of starting from smaller but gradually to much bigger production batch is purely on manufacturing perspective. As we are all aware of this product is much more complicated in production than almost any of the general smartphones nowadays. We have encountered about twice of the procedures than producing a normal phone. In general each production step/procedure has a successful rate. Before the production we could only estimate the rate and do the work carefully in order to mi
    18 points
  43. Today we are experiencing a small hiccup on US custom declaration. Our shipping carrier (It's a well known US shipping carrier) is dealing with it and we will share update via email once we are clear of the status. It was a complicated scenario according to the carrier, and they are still working with the US custom, will share updates as soon as we have any. This will also be a good learn to all the parties involved and we will certainly improve for the next time.
    18 points
  44. Wow. Just wow. I have not lost any faith in F(x)tec as a result of this thread, but I have lost a lot of faith in humanity. Some of you sound like screaming toddlers whose parents didn't get them a cookie fast enough. Some others of you sound like very reasonable people trying to calm down the hyperventilating children, and I commend you, but I question whether you are the majority. I hope so. Wake up, children! This little company is attempting to fill a market segment that the mainstream phone companies have completely abandoned with a skeleton crew and very limited resources. Governmen
    18 points
  45. Hi everyone, A quick informal update for you. As confirmed on Twitter, the first batch is in transit. Some of our Asia/Oceania-based customers will receive their tracking details before others, as stock is in transit to our UK and US warehouses. Please bear in mind the customs delays there might be with stock to the UK and US, but hopefully, it will all be smooth. Based on history, customs clearance shouldn't take more than a few days even in the worst case. With this, I don't see why some of our Asian customers won't be able to unbox their devices next week :), with shipm
    18 points
  46. Today i got the headphones accompanying my very early delivery from November. I am very satisfied with the build quality. The cables are soft but sturdy enough to not knot easily. There is no plastic smell, all components feel worthy. Compared to quiet neutral Sennheiser, the the mids and bass are nicely emphasized. No distortion in the heights even at unbearable 100%. They sit very comfy and yet tight. My expectations are met, Thank you at F(x)tec.
    17 points
  47. Here are more pictures. - the sleeve is a little bit wider and taller as the phone. It's not easy to put the the phone in it and out. Therefore, it definitely doesn't fall out by itself! - the protector fits really good to the screen -> full screen incl. edges (please ignore the bubbles 😂)
    17 points
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