Leaderboard

I have at least acceptable experiences with their ticket system. While most of my support requests from three years since my first order were answered, not all were, and not all in a sensible time frame. One wasn't even acknowledged with an auto-reply (which again may mean they didn't even receive it, so they're of course also excused for not answering). One thing we should be aware of, or so we have been told, is that if we follow up to one of our own e-mails to support before they have responded, the ticket also moves back to the very end of the queue. Which can easily account for extre

As I mentioned somewhere, they already conceded that, in China, the delivery order has become mixed up, unfortunately, which also is why I already have my Oct 2020 IGG order while still waiting for my Sept 2019 (sic!) website order. Probably hasn't been the only problem with the shipping company, seeing that their dealings with them seem to have come to a complete halt.

I wonder if that was a typo, or you being extremely pessimistic.... 😇