same same, picked up a pixel 3 referb from ebay for $200, best $200 i've ever spent on a phone - lol
Have raised another support email with them and no reply as yet.
have been super patient with the 2 year wait but starting to get to my wits end with the lack of comms.
o forgot to ask do you have a link for the rom update please?
thanks for the heads up mate, best of luck!