Tim6263 134 Posted January 5, 2023 Share Posted January 5, 2023 Has anyone else had this issue with a Pro 1-X please? As soon as it connects to WiFi, the cell network no longer finds my phone; instead, a caller hears, "it is not possible to connect your call, please try later". I have to turn WiFi off in order to accept incoming calls. Is there anything in settings to look for maybe, hopefully...? Many thanks if anyone can help...! Quote Link to post Share on other sites
VaZso 1,998 Posted January 5, 2023 Share Posted January 5, 2023 41 minutes ago, Tim6263 said: Has anyone else had this issue with a Pro 1-X please? As soon as it connects to WiFi, the cell network no longer finds my phone; instead, a caller hears, "it is not possible to connect your call, please try later". I have to turn WiFi off in order to accept incoming calls. Is there anything in settings to look for maybe, hopefully...? Many thanks if anyone can help...! I don't know if it could be related, but is there a way for you to try turning off VoWiFi? So I think not necessarily the WiFi connection is the problem but Voice over WiFi could be related if it tries to support it but without success. Quote Link to post Share on other sites
Tim6263 134 Posted January 5, 2023 Author Share Posted January 5, 2023 Thank U 4 yr response @VaZso I've done some more checking, now home from work so in a different WiFi zone. As U can see, WiFi calling is 'Off'. I've uninstalled a few apps, incl. MacroDroid, in case these might be interfering some how. But the only thing that seems to affect accepting in coming calls is whether WiFi is switched On or Off; not whether or not it's connected, just whether it's On or Off. Quote Link to post Share on other sites
Tim6263 134 Posted January 5, 2023 Author Share Posted January 5, 2023 So it looks like I too have an 'X' that's suffering bad cell connection issues 😪 I've done a full system reset and after only connecting to WiFi (to complete basic setup) & installing the Edge browser I'm now using + CX file explorer, I've tried to make & receive calls. Basically, the handset is totally unreliable. It hadn't suffered the bad call quality, or call drop outs, that I've seen others have complained of (prior to reset); it just seems to be utterly, horrendously, unreliable at holding cell connection in order to receive incoming calls. & while I initially attributed this to WiFi, now I'm not sure. Which means makes it worse, I guess. Do I now need to refer this to FX tec...??? 1 Quote Link to post Share on other sites
Del 0 Posted August 8 Share Posted August 8 (edited) Did you have any luck with this? I received my Pro1 X a couple of weeks ago. I can make calls, but can't receive them if Location is on. It's extremely intermittent if WiFi is turned on and I'm not close to the router, but fails 100% if Location is on or if I'm really near my router with a strong WiFi signal. The only real way to be able to receive a call is to have everything turned off and to have made an outgoing call within the last minute.  I'll update this if I can get any closer to what works and doesn't for receiving calls. Making calls and data connection is ok.  Edited August 8 by Del Additional detail. Quote Link to post Share on other sites
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