**Resolved** Trying to order new screen

[Liza 3]

** Now sorted**

 

 

Hello,

 

I managed to break the screen of my pro1 so I contacted support back in January (ticket 18149).

 

I was told I could buy a new screen and support said they'd sent an invoice, which I didn't receive. Then support said there were issues with stripe payment and a new PayPal was being set up and I would be contacted.. Despite chasing several times I'm still waiting.. Really don't want to have to buy a different brand phone.. I know you are busy but come on!

 

Have submitted another ticket this morning and would appreciate contact from someone ASAP.

 

Thanks

 

Liza

 

Edited February 6, 2023 by Liza

[Hook 3,015]

5 hours ago, Liza said:

Hello,

 

I managed to break the screen of my pro1 so I contacted support back in January (ticket 18149).

 

I was told I could buy a new screen and support said they'd sent an invoice, which I didn't receive. Then support said there were issues with stripe payment and a new PayPal was being set up and I would be contacted.. Despite chasing several times I'm still waiting.. Really don't want to have to buy a different brand phone.. I know you are busy but come on!

 

Have submitted another ticket this morning and would appreciate contact from someone ASAP.

 

Thanks

 

Liza

 

Assuming this is January 2023 (they didn't have screens available in Jan 2022), to be honest, that's really not that long, especially if they are setting up something new.  This is a very small operation.  But, lets see if we can get @Casey's attention.

 

[EskeRahn 5,455]

Sad to hear. Remember that this is a user--to-user forum, that FxTec only irregularly follow.

But you can get a spare display on AliExpress (search for ElePhone U Pro, that uses the same display), BUT it requires a bit more to change than the top unit FxTec are offering as a spare part, AND various issues are reported in here (green line, black corners, and margin touch issues), the last one fixable by flashing the stock firmware again. I took the chance and bought one of these cheap spares, but I have not been in need of swapping one (yet)...

But we know from the IGG site that FxTec are having issues with getting the devices to us as consumers since August, so might also affect spare parts

[Liza 3]

1 hour ago, Hook said:

Assuming this is January 2023 (they didn't have screens available in Jan 2022), to be honest, that's really not that long, especially if they are setting up something new.  This is a very small operation.  But, lets see if we can get @Casey's attention.

 

Thanks, I've now had a reply from support and an invoice :). I'm aware how small they are and now how stretched they are atm too - if support had sent back "hey, we're really stretched atm but on the case, might take a couple of weeks" that would have been great but the "it'll be sorted tommorrow" approach followed by 2 weeks no contact wasn't ideal from a customer PoV. Anyway, all's well that ends well 🙂