Casey

We would be happy to take your unit for repair. We have new PCB's for the headphone jack module and. would believe this can fix the problem. Please send us an email to [email protected] and quote this forum. Thanks

Send an email to [email protected] and include your shipping address, we'll issue you an invoice and will ship out the product within the week. It's £99 + shipping

FYI, we do have batteries for Pro1 in stock and can ship out immediately if ordered

The 'main' antenna is the PCB that has the USB-C port and there's also a diversity antenna on the headphone jack PCB. Here's a photo of both of them. The actual antennas are the tiny metal pins stuck with red glue, do be careful not to snap them off when assembling/dissembling your Pro1/Pro1-X. We normally don't sell these, it's only for repair purposes. But I am happy to ship one to you if you're okay to cover shipping 🙂 Send us an email at [email protected], include your shipping address and provide me with the ticket ID. I'll be able to issue you an invoice.

Thank you @david for this insightful post! I'm sure this is going to help a lot of people who have similiar battery issues on the Pro1. Unfortunately, we do not plan to make any additional boards for Pro1 and Pro1-X. Though, we do have Pro1-X antenna boards in stock for repair and replacement. The batteries on the Pro1-X have different connectors and protection boards compared to the Pro1.

Yes, this is fixed. You can find the firmware in the beta testing group:

Long overdue post.. Apologies! Here's a guide on how to flash the Pro1-X stock OS with a script in fastbootd mode. This method works with Windows, macOS, and Linux. Please note, you will need to have your OEM/Bootloader unlocked before you proceed with this flashing process. Click the Google Drive link below for the documentation: https://drive.google.com/drive/folders/18Clj6qv4jXIFGfy0S1NO1K8DoN8bJ3Ms?usp=sharing

Could you provide your ticket ID please? Let me follow up on this. Apologies for the delay.

We have fulfilled some of the battery purchases on IGG. We previously announced already that the battery listed on IGG is NOT compatible with Pro1, and have asked those who ordered for the Pro1 battery on IGG to contact us. We can't do anything about those who didn't contact us. It is £99 + shipping. Shipping is calculated on a case by case basis.

Just to let you know, we have Pro1 spare batteries in stock at our office. If you'd like to purchase one, please get in touch with us at [email protected].

I thought you said in another thread that you got a refund via chargeback?

Did you order the battery on IGG for your Pro1? They're not compatible, FYI

There are a lot of restrictions and regulations in order to ship a battery by itself, especially through air freight. That's why they prefer to ship the battery with the phone as it requires less documentation and procedures.

Yeah, this isn't from us... Confirmed with our support team and even Liangchen, this isn't how we respond to customers, and definitely not via text message. Please ignore.

Thanks for your understanding. It's been a hectic journey but we still 100% have confidence in shipping all orders/contributions to everyone. Yes, you're right. But there were some unpredicted events that really impacted this project, namely, the SoC change - where we spent nearly half the fundraised amount. If those funds were still available, all problems would be solved. We've also addressed some key questions people have been raising in the IGG comments section. If you have time, please have a read.