The device keeps turning off.

[Aeong 4]

I have been using the device for two days. It often turns off for no reason. I think it's because of the fever, can I solve this?

[EskeRahn 5,460]

Hmm most likely some overheating protection that kicks in, as you previously reported it getting very hot during usage.

It is not a thing I have experienced, so you might have a faulty unit??? 😢

Anyone else experiencing this?

My first guess would be a factory reset, to rule out that it is some software running that uses a lot of power, as this could make most phones go hot.

[Hook 3,020]

Also, would help to know how you are using.  If doing a lot of graphic intensive gaming or long periods of video, it is likely to heat up.

[Aeong 4]

@Hook I don't play games on this device, and I don't watch much YouTube. The device wasn't even hot when it turned off.

[EskeRahn 5,460]

To make sure what is going on you will need to do as follow to narrow down the issue

1. Wipe the phone with a factory reset, without restoring anything.
2. If the problem persists, you got a faulty unit, that need to be serviced.
3. Else, restore everything.
4. Turn off automatic backup (to avoid destroying your backup)
5. Uninstall some apps
6. See if/that the problem persist
7. If it does back to 5
8. If it does not, you know the culprit is among the ones you knocked out last
9. Restore everything, end remove these apps only

You could also do it the other way round

1. Turn off automatic backup (to avoid destroying your backup)
2. Uninstall some apps
3. See if/that the problem persist
4. If it does back to 2, if no more apps go to 7
5. If it does not, you know the culprit is among the ones you knocked out last
6. Restore everything, end remove these apps only, DONE
7. Wipe the phone with a factory reset, without restoring anything.
8. If the problem persists, you got a faulty unit, that need to be serviced.
9. Else you missed some apps ...