Yes, the situation definitely is unsatisfactory. Personally, while I'm in the comfortable position of already owning a (battered but still mostly functional) Pro1 and a shiny new Pro1X (backed on IGG October 2020), I'm also still waiting for my September 2019 Pro1 website order (later changed to Pro1X) to be fulfilled.
I can report, though, that three weeks ago (production updates usually come once a month, more frequently only if significant things are happening in between) I requested some information, and while they didn't give me any specific dates, they assured me that the order defi