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I've merged your post with a thread that discusses the issues you raise. I hope it will be helpful, though it doesn't get your refund. This is a user-to-user forum that people at FxTec like @Casey sometimes check in on, but not with predictable frequency, so no one here can provide an answer about the refund itself. I hope calling out to Casey helps.

Hello everyone. I come here regularly, but I rarely write. I'm here to answer the survey... I placed an order through the fx tec website in August 2020, the order number is 565##, pro 1 model with AZERTY keyboard, since upgraded to PRO 1 X 8Gb 256, still AZERTY keyboard... Like many of you, I've since ordered a model from another site (I can't remember the name, but I think you can see what I'm referring to...), which I received promptly. In view of your messages, I'm only using it as a PDA, because I don't want to check how long it will be a working phone. Incidentally, I've asked to ca

So, i was getting ready to send back the Indiegogo Pro 1x that came unbootable. Since i opened the box from the underside i failed to see the handwriting that said "does not boot up" until now when i flipped the box over. (see attached). I don't understand why, if it was deemed Unbootable, did they still mail it out? And the question now is: will my Web order be coming from this same location? might i suggest they send the known unbootable units to people in UK. so that the repair isn't two international shipments away?