From past experience, Fxtec's email answering is highly erratic. Sometimes they answer, sometimes they don't. If they do, sometimes they answer fairly quickly, sometimes it takes time, sometimes a lot. Fact is, they're not well, they don't even seem to be able to bring up the necessary funds for shipping the phones they didn´t ship yet even though they got them back from the previous shipping company with which they had trouble (and which itself, as it seems, has gone out of business in the meantime).