You are not alone with the frustration.
But you might look at it in a different way. It is a minor miracle that they even managed to send people something at all! It is amazing that they did not give up years ago and folded. They really deserved kudos for their fighting spirit.
The Pro1X was indeed rushed, As they had to do almost a completely new phone. Originally it should have been a super easy task of them producing more of the existing Pro1, with tiny adjustments, and practically no (further) development costs. This should have earned them some money. Instead they got swindled a