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Showing content with the highest reputation on 10/01/2022 in all areas

  1. I am not questioning anything you are saying but I have had several customer service interactions with Francisco, including sending my Pro1 to London for repairs, and he has always been on topof things an extremely helpful. So, I am puzzled.
    1 point
  2. I think you know this and just had it as an assumption, but the important thing is to type the response above the line indicated in the email or the help desk system may fail to parse it correctly.
    1 point
  3. I do know this. The problem is that their ticketing system seems extremely wonky at best, as I contacted them once before, in a another matter and waited a month (not kidding nor exaggerating), and when I finally got their attention, they simply told me "we couldnt find your previous ticket in our system". I mean.. I got an auto-reply that it was recieved and everything, but somehow they could not find it..? Anyways, I digress, but that is why I feel like Im not sure how their system works.
    0 points
  4. I've got an email chain that backs all of it up. Can you believe he gave me an undeliverable address, and then I emailed him about it, only to have him email me the sales receipt that had an entirely different address. UPS couldn't deliver to either. This is BS! My emails to Francisco were cordial and somewhat fine until he screwed me over for a second time. I have done nothing to deserve this.
    0 points
  5. Hello, can anyone besides Francisco assist me please? My goodness, he was completely useless to my inquiries and cost me at least $148usd so far! I am so frustrated and disappointed with the entire process of ordering and receiving this Pro1-x that I almost need a straight jacket. All I wanted was the correct address to ship it back to the UK for a refund and he gave me two undeliverable addresses. The policy is a refund w/in 14 days of it in my possession, and I made arrangements within that timeframe to ship it back to you guys for a refund. I feel like I have been screwed over after I
    0 points
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