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  1. I'm not sure what you're saying. You never received a phone back from them? Or you got a different phone back instead?
  2. For some additional detail on the above: I was having a screen issue and I sent my phone in for repair back in April 2021. I received "my phone" back late last month, but it has a different IMEI and the few cosmetic scratches I had on my phone are gone. If I had to guess, I'd say they just gave me a brand new phone instead, but it didn't come in a retail box so I can't say that for certain. So I'll go with "factory refurbished."
  3. I have a factory refurbished QWERTY Pro1 for sale. $650 shipped within the US. edit: SOLD
  4. Just as an update: I finally received my repaired phone from Fxtec support yesterday (2022-06-13). I originally mailed it in on 2022-04-15 and was informed that it may take "until early June 2021" to repair. Needless to say, the turnaround time was disappointing. I've already purchased a replacement phone long ago, and unfortunately T-Mobile service is terrible in my area, so I'll be putting this phone up for sale soon (on these forums first, then eBay if no buyers here).
  5. Well, as the original poster, I thought I might follow up on this. I was finally able to get in touch with fxtec support back in March (I think their messages may have initially been marked as spam). After requesting and receiving some pictures of the phone to ensure it had not been physically damaged, fxtec support advised me that I had two options: 1) They could immediately send me a replacement screen, along with a link of a video on how to replace the screen myself 2) I could send the phone in for repair, but their service center was out of stock of replacement screens unt
  6. I waited over a week between using the https://www.fxtec.com/contact-us form and sending the e-mail to [email protected], and then I waited another 2 weeks between sending that e-mail and making this post. Is the queue to receive an acknowledgement of my message normally that long? Given that the contact form says that they "aim to get back to you within 24 hours," I figured that a week (and then two more weeks) was a reasonable time to wait for a response.
  7. I've sent a couple of e-mails through the support form on the website and by directly e-mailing [email protected], but I haven't heard back after several weeks. Is there any other way to contact Fxtec for hardware support on my phone? Thanks.
  8. Any update on this issue? I'm now having the same problem.
  9. I can already tell you from memory that the Pro1 does not support all of T-Mobile's bands.
  10. I wasn't interested in a replacement app for messaging, and (after some troubleshooting attempts) Google Fi's support concluded that the Pro1 isn't supported. I ended up simply switching to T-Mobile, which activated without any problems. That was back on the 5th, and I haven't had any issues with T-Mobile so far (other than their poor coverage in my area).
  11. So, an update for Google Fi: I went to try to make the APN changes suggested by Hook, but those settings were not available for the Google Fi network; the option to change APNs is simply not available for that network. So on a hunch, I decided to try making calls and sending texts. - I can make and receive calls - I can send and receive SMS texts (but they come through with extra garbage characters added to the end - I cannot receive MMS texts (pictures etc.), but I can send them That's the status as of now. The phone mostly works, but the Google Fi app does not (so no acc
  12. Just FYI: Google Fi auto-switches between 3 networks in the US: T-Mobile, Sprint, and US Cellular.
  13. Unfortunately, this will not solve the problem. The steps linked are for activating a Google Fi SIM without a Fi-compatible device, so that the "account will be activated and the sim can be used in any GSM device compatible with T-Mobile's network from then on." However, my SIM was activated long ago (with my Fi-supported Nexus 5X), and the exact thing that I tried to do was use my activated SIM in a GSM device compatible with T-Mobile's network (i.e. the Pro1). That is precisely what did not work.
  14. I tried to activate my Pro1 on Google Fi (using my SIM from my currently active Nexus 5X) and received error ID B042. I contacted Google support and they informed me that the Pro1 is not supported by Google Fi and will not work on their network. So if you have Google Fi and you want to keep it, this is not the phone for you.
  15. I'd like to have root access on the Pro1, but I don't want to install an alternative OS like LineageOS or SailfishOS. Is there currently a way to accomplish this?
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