F(x)tec Customer Service Responses are Timely and Excellent

[sequestris 710]

I just want to say hats off to the CS team.

I had read so many posts in other threads about the inattention or delayed responses from the team.

In my case, that is SO not the case.

Every time I have written them (whether it be through the form or via external email client) they have responded within a few hours and answered all my questions.

 

I guess, for the people who got no responses, how are you trying to get hold of them?

[Keyahnig 80]

I agree. I got quick responses within a day everytime. I never had any problem with their support.

[Shilor 71]

I agree as well. It's really outstanding.

[Doktor Oswaldo 904]

Said that before somewhere. I have the exact same experience. As long as I had support questions, answer was fast and clear. No marketing BS.

 

But before I joined the forum I've written them questions about the phone. No response there. This is absolutely okay (A friendly default mail would be nice though).

 

Just pointing this out, because this could be a reason for no/late response. Once the questions differ from the default support stuff, it may need to be handled from a person with more important tasks!