esme 14 Posted January 20, 2022 Share Posted January 20, 2022 I've just sent an email to the helpdesk that someone at F(x)tec should read urgently, if someone from F(x)tec wants to PM me I'll happily give them the details so they can find it Quote Link to post Share on other sites
EskeRahn 5,460 Posted January 20, 2022 Share Posted January 20, 2022 This is a user-to-user forum, and though some staff members from time to time look in, you should not count on it being seen here. Sorry. 1 Quote Link to post Share on other sites
Hook 3,020 Posted January 20, 2022 Share Posted January 20, 2022 29 minutes ago, esme said: I've just sent an email to the helpdesk that someone at F(x)tec should read urgently, if someone from F(x)tec wants to PM me I'll happily give them the details so they can find it Hi, esme, I'm assuming you have had something seriously go wrong with your Pro1 and, yes, I understand your feeling it is urgent, especially if you don't have a back-up phone. They may not get back to you as quickly as you would like (the queue of emails to the helpdesk is not small), but they will get back to you. In my dealings with them, they have always gotten back to me, but it varies between a couple of days and 2 weeks. 1 Quote Link to post Share on other sites
esme 14 Posted January 21, 2022 Author Share Posted January 21, 2022 Thanks Hook but that's not it, sorry can't discuss it Quote Link to post Share on other sites
esme 14 Posted January 21, 2022 Author Share Posted January 21, 2022 20 hours ago, EskeRahn said: This is a user-to-user forum, and though some staff members from time to time look in, you should not count on it being seen here. Sorry. I'm making my best effort by hitting every channel I know about Quote Link to post Share on other sites
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