Dasche 0 Posted August 8 Share Posted August 8 Hi everyone, I was waiting more than 2.5years for a phone. First the pro1 and then the pro1x. I hoped for the last batch in march... but i still got disappointed...so i canceled it. After a promising communication with the support in march, i am still waiting for a refund.... now nobody is answering the mails anymore...and slowly i am getting angry. Is here someone of the team, who can help me. Otherwise i will need to contact a lawyer to get my money back. Best regards Quote Link to post Share on other sites
Hook 2,655 Posted August 8 Share Posted August 8 Has it been too long for a chargeback on your credit card? (I've never done one, so I don't know) Quote Link to post Share on other sites
sequestris 689 Posted September 5 Share Posted September 5 On 8/8/2023 at 5:45 PM, Hook said: Has it been too long for a chargeback on your credit card? (I've never done one, so I don't know) It's never too long. Keep in mind that my original order was placed in April of 2021 and I got my refund in April of 2023. Document everything. Show proof that you don't have the phone, that the company isn't going to make them, your original charge... if you want I will send you the letter that I sent to my CC company and you can just drop in your own info and use it as a template. Add a link to this forum - specifically this topic or others where people are mentioning they did not get theirs. It is never too late. There is no statute of limitations. Quote Link to post Share on other sites
sequestris 689 Posted September 5 Share Posted September 5 On 8/8/2023 at 4:56 PM, Dasche said: Hi everyone, I was waiting more than 2.5years for a phone. First the pro1 and then the pro1x. I hoped for the last batch in march... but i still got disappointed...so i canceled it. After a promising communication with the support in march, i am still waiting for a refund.... now nobody is answering the mails anymore...and slowly i am getting angry. Is here someone of the team, who can help me. Otherwise i will need to contact a lawyer to get my money back. Best regards Where are you located and how did you pay for your phone? Quote Link to post Share on other sites
hling 1 Posted September 15 Share Posted September 15 Hi, I'm at my wit's end for the two Pro 1x (one from Indiegogo, one from FxTec, but then FxTec said something about bundling them together, which I don't know what it really meant) to arrive. It seems that there is no end in sight, except about $1500 down the drain. @sequestrisdo you think you wouldn't mind sharing your method to get the refund? It would be much appreciated. Thank you! Hling Quote Link to post Share on other sites
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