chrissv 7 Posted July 2 Share Posted July 2 So I received my pro1 x yesterday (after paying 719 SEK import tax and fees). I immediately ran into problems; the battery was dead. Solved this using Thomas's trick from the IGG comments section. Thanks a bunch for this. That lead me right into the next few problems, the most worrysome being the fact that the ear piece seem completely dead. Made a couple test calls, and the receiver says they can hear me, but I hear exactly nothing. No dial tone, no speech, nothing. Anyone know if this is solvable by some software workaround, or if it is (as I fear) a hardware problem? Quote Link to post Share on other sites
tbp 3 Posted July 2 Share Posted July 2 I have the same problem, almost. The earpiece doesn't work, but the mic seems to work in stock android and lineage. Speaker phone works, and bluetooth works. In ubuntu or sailfish both are dead, even bluetooth 😞 I also have some weird blue "bubbles" at the bottom of the screen. Have you got those? Quote Link to post Share on other sites
MonCon 125 Posted July 2 Share Posted July 2 (edited) I vaguely recall reading some discussion about that when I was having a similar problem some time ago. Toggling speakerphone on and off seemed to resolve it, then I think the issue just went away, maybe with an update or the switch to LineageOS. A couple of links: Edited July 2 by MonCon Added a couple of links Quote Link to post Share on other sites
clueless 9 Posted July 2 Share Posted July 2 (edited) Having exactly the same problem with my unit (apart from having to pay 735 SEK in customs and fees). Non-working earpiece during calls. Speakerphone, BT-headset and wired headset work fine, so I don't believe this to be an issue with bands/reception (despite of both of us seemingly using a Swedish provider). There is a thread about similar issues with loose connectors for the Pro1, where several users reported that simply pressing the display and/or tightening the screws did resolve the issue: Edited July 2 by clueless 1 Quote Link to post Share on other sites
clueless 9 Posted July 2 Share Posted July 2 I can confirm (at least for my unit). Distinctly pressing at the marked spot (front and back of slot for earpiece) created a squeaking noise, such as plastic parts being clicked into place. After that, phone audio is working fine through the earpiece on my unit. Only question being, how permanent this "fix" will be... 1 2 Quote Link to post Share on other sites
tbp 3 Posted July 2 Share Posted July 2 @clueless - Holy sh*t it worked 😃 Thanks so much. I might actually be able to daily drive this thing now. Thanks alot! I had to do a pretty firm press and it made a quite audible click 3 Quote Link to post Share on other sites
chrissv 7 Posted July 3 Author Share Posted July 3 14 hours ago, clueless said: (despite of both of us seemingly using a Swedish provider) ... I can confirm (at least for my unit). Distinctly pressing at the marked spot (front and back of slot for earpiece) created a squeaking noise, such as plastic parts being clicked into place. After that, phone audio is working fine through the earpiece on my unit. Only question being, how permanent this "fix" will be... Yes, using Swedish/Norwegian provider Telenor. Sadly, this trick does not work for me, it stays silent as the grave, dispite any amount of "firmly pressing" this spot (or the areas around it). I dont get the "click" sound either, so that makes sense, I suppose. 15 hours ago, tbp said: The earpiece doesn't work, but the mic seems to work in stock android and lineage. Speaker phone works, and bluetooth works. ...I also have some weird blue "bubbles" at the bottom of the screen. Have you got those? The mic works for me too, as well as speaker phone. Did not get around to trying bluetooth yet, as I figure the phone is more or less unusable if I cant use it for making calls. I also do have these weird little blobs, just on the lower corners (holding the phone in portrait mode), not on the upper ones. @MonCon, gonna check out those links, thanks. Quote Link to post Share on other sites
clueless 9 Posted July 3 Share Posted July 3 (edited) @chrissv It might be worth opening up the screen and check for a loose connector? Edited July 3 by clueless Pressing wrong key combo sent the comment prematurely Quote Link to post Share on other sites
chrissv 7 Posted July 3 Author Share Posted July 3 30 minutes ago, clueless said: @chrissv It might be worth opening up the screen and check for a loose connector? I would very much prefer to not have to do that, if at all possible, however I realize I might end up having to do just that. I think I have seen some instruction on opening the thing up somewhere, but cant seem to find it at the moment. Do you (or anyone else, perhaps @EskeRahn) know where I might have seen this? I will also be looking closely at some pictures of the PCB to try to determine what to look for, if I indeed end up opening the thing up. To anyone that has opened up the screen part of this thing before, do you know if its as complicated as I imagine? Normally, I would ofcourse go the RMA route, but with the current state of this company.. well, you know what I mean. Quote Link to post Share on other sites
Hook 3,020 Posted July 3 Share Posted July 3 20 minutes ago, chrissv said: I would very much prefer to not have to do that, if at all possible, however I realize I might end up having to do just that. I think I have seen some instruction on opening the thing up somewhere, but cant seem to find it at the moment. Do you (or anyone else, perhaps @EskeRahn) know where I might have seen this? I will also be looking closely at some pictures of the PCB to try to determine what to look for, if I indeed end up opening the thing up. To anyone that has opened up the screen part of this thing before, do you know if its as complicated as I imagine? Normally, I would ofcourse go the RMA route, but with the current state of this company.. well, you know what I mean. This and other links are all collected in the "Start Here" thread pinned at the top of the forum. :-) 1 2 Quote Link to post Share on other sites
clueless 9 Posted July 3 Share Posted July 3 @chrissvI second your hesitation to send it back for repair.I haven't opened up mine yet -- but probably will rather soon. I don't really trust that simply pressing will provide a solid and permanent solution. AFAIK, the hardware of the Pro1 and the Pro1X seem to be pretty much identical in regards to the screen assembly. There are quite a few instruction videos on how to replace the entire screen of the Pro1 in just a few minutes. All it seems to take is removing five screws (after peeling of their adhesive covers) and carefully prying four plastic notches. An example is here: 2 Quote Link to post Share on other sites
chrissv 7 Posted July 4 Author Share Posted July 4 (edited) Ok, so, good news! After some pondering, I decided to open the thing up. It was actually not that hard to take apart, the official Fxtec instructions for disassembling Pro1/Pro1 X (https://vimeo.com/483552998) were easy to follow. Note: I did not use a prying tool, as I found it easier to do with my fingers (as the plastic frame is fitted to the metal quite snuggly, I found it hard to get a prying tool in there). And a word of caution: the black paint on the back of the display chips really easily when removing the 5 screw covers. Once I had the display frame removed and the ribbon cables disconnected, the ear piece was easy to locate. It connects to the rest of the phone with spring connectors. On my device, the springs were not at all that springy, but pressed pretty much flat against the ear piece itself. So what I did was I used a tweezer and ever so slightly bent them upwards, to increase their contact strength. Then I put everything back together, and viola! Now I have a working ear piece. Thanks everyone for your input! I took some photos for reference: Edited July 4 by chrissv Fixed Vimeo link. 2 5 Quote Link to post Share on other sites
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