I'm also on a similar boat.
Sent my Pro1 for repairs in early July, got this reply on the 12th of July "Thank you for confirming. We'll pick it up this week and it will be repaired and returned to you most likely by early next week."
... and nothing. It's now almost October. I've sent in several e-mails. And all I get is radio silence.
I'm beginning to think I'll never have my phone (or money) back. Help?