Erik
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Posts posted by Erik
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Just now, Tsunero said:
Well if this turns out to be true I am out and will request a refund. 😄
You can't just completely disregard order priority when you promised that they will be sent in order. These betrayals are getting real old.
Holding my breath..for now.
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55 minutes ago, Tsunero said:
Does this mean that people in countries where barely any people bought a device are boned even if they pre-ordered super early?
No no no. The formula is:
1. "Total orders of a country" is what percent of all orders?
2. Then, how many units does the country percentage equal to out of the current batch size?
3. = the number of units shipped to that particular country, based in order of when the payment was received.
Whether it's a country with low interest or not, this formula keeps it fair for everyone. If it was only done in order of payments, the smaller countries may have to wait for a while, as not everyone was awake when we started accepting payments :).
Obviously we don't count the Indiegogo orders, as those are all going to be complete with this batch.
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Hi everyone,
Mostly good news today, as always gathered personally.
The logistics team is currently drafting the shipping lists for the big batch that will ship in a few days. This batch is 6x bigger than the previous batches combined. Most of you will be left very happy, and those in the list will receive a stock assignment notice either this weekend or early next week.
There is nothing left to prioritise on the Indiegogo side, as that will be fully covered by this coming batch. Those with Indiegogo deals can start getting excited as they are the first known customers that will be 100% fulfilled.
The not so good news is that this batch will not include all pre-orders as we had initially anticipated, due to the factory only being able to produce this much units before the shutdown for the Chinese New Year. It will, however, still include 70% of all pre-orders, starting from the oldest, assigned based on a percentage of how many orders there are in a country. The remaining, relatively small percentage of unshipped, mostly very recent orders, will be processed shortly after the Chinese holidays in February.
The shipment will be sent from Hong Kong. Those in Europe and the US will have their customs fees pre-paid by us, as we charged you for duty in those regions already.
Erik
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13 minutes ago, Doktor Oswaldo said:
Honestly while I find this really really nice. It may have been more important to have good devices at CES. In the end we all need you to survive.
But in the end it is a nice move, thank you!We use our own production units for sales meetings :).
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11 minutes ago, Hook said:
@Erik From the math, it sounds like Feb 27th is a typo and you meant Jan 27th. Can you clarify?
Thanks for pointing out before the mass panic :). Corrected to January as it was meant.
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Just now, Hook said:
Glad to hear his positive tone, but it was really too bad the software wasn't working as smoothly as the production units do. Not just the bad screen orientation behavior, but the screen keyboard popping up in landscape ( that has never happened to me). Someone seeing only this video might get scared away.
It's either that, or using production devices, which we like to save for pre-orders at the minute. Right now that is the priority - we didn't want to affect the already small batch from 2 weeks ago by taking a bunch of devices to CES which will never be owned by a user.
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Hi everyone,
Exciting update today. Liangchen is visiting the factory in China at the minute and he expects all of the pre-orders will be produced by the 18th of January, so in less than 5 days now. We have already produced a very significant number of pre-order devices, which are waiting for the full list to complete by the 18th.
As you are all well aware by now, once the devices are all produced on the 18th, the stock will be rotated between our warehouses, so there will be, I'd say, 1 more week after complete production before you receive your tracking. Just so I don't overpromise again, you should receive tracking or at least a stock assignment letter by the end of the business week commencing on the 27th of January.
As always, thank you for your patience and continuous support.
Erik
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Some footage from CES. FYI, the CES demo units are early developer units (as you know we are very tight on stock with the pre-orders), hence the strange rotation behaviour in the video.
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Minor update on another thread:
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1 hour ago, kontakt said:
@Erik is the deadline "by the end of January" a shipped from China, from UK or a at the hands of a customer deadline?
The aim is to ship the stock to our EU and US (if we re-establish a US warehouse by then) warehouses, or directly to customers before the Chinese New Year, as after that both the factory and the 1st logistics hub in HK will be off for a while. The Chinese New Year starts on the 25th of January, so some of you will have their devices before the end of January. Others, perhaps those in Europe, will have their stock assignment before the end of January only, and delivery by 1-3 February, at least to my projection.
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11 minutes ago, PC_ said:
No disrespect to @Erik but I've heard that before 🤣
I am well aware :). Chen is in the factory right now, and he expects them to produce all of the pre-orders before the Chinese New Year. The meant to be "big batch" has already been produced, but this time we'll be shipping all of the pre-orders together, not parts of them. Small batches keep our customers happy, but they take longer to get around as it would mean allocating more workforce to the delivery side, multiple times, while right now the priority is to produce all of the pre-orders and ship them all at once. Therefore, the advised deadline "by the end of January" is still very much in place as per the latest director's update.
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1 hour ago, rlpowell said:
Anybody have a decent estimate as to how long I'd be waiting if I ordered a phone right now?
Mid-February, as the current pre-orders will ship by the end of this month.
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27 minutes ago, EskeRahn said:
I repeat myself here, it is like riding a bike. Difficult at first, but once your body got it, you can not understand how you ever found it complicated. See this.
Exactly. If you try to push it straight forward, it's a bit hard, but if you push at a certain angle at the very edge of the curve, kind of pushing up and not forward, it slides perfectly without an issue.
Takes a week to get used to, and then it's only the satisfying "click" left.
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15 hours ago, sasha said:
Yes, I think there was one batch that didn't go to London first, but was sent directly to the European customers from our Hong Kong warehouse. We are legally required to pay VAT in Europe, which we already charged our customers for, therefore we are pre-paying the duty for EU-based customers. I am not sure if this is happening again though, as we'd likely continue shipping to London first and then to customers. Either way, customers are unaffected, and if there is a problem, let support help you with it - [email protected].
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Contact support and we'll pay for it. To our understanding, we pre-paid that as you are in the EU, but maybe someone in the warehouse in Hong Kong made a mistake with your order and didn't pre-pay it.
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22 hours ago, divstar said:
Okay so.. the refund for the device I never got from FxTec is back. From what I can deduce from my emails it took them about 2 weeks. I confirmed their email asking whether I really want to cancel my order and get a refund on the 21st of December and got my money onto my credit card on the 2nd of January. If you take all the holidays into account, I must say FxTec was very fast on this matter.
Now I am waiting for them to find a solution to my broken display replacement. I ordered a display from Aliexpress, so I will be trying to replace it myself once it arrives, but FxTec-support told me I was the first with the issue and they are looking into it.
Anyway: if you are afraid of not getting your money back - I don't think you should be (judging by my own experience).
All similar requests are processed but they need to be approved and submitted by our C level colleagues :), which is why it may take longer than a typical support email. Typically an accounting team would look after those, but at our scale, it's taken care of by the directors.
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1 minute ago, EskeRahn said:
Typo: "January"
Just now, FlyingAntero said:I believe you mean first full week of January? 😉
Yes, I've been typing 2019 robotically.. It'll be like this for the next 2 months.
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13 hours ago, cmar said:
According to Erik update, the big batch is supposed to leave the factory by end of this week. Also the tracking details.
In 3 days we will know if the latest adjusted plan is implemented ... or if there is another delay.
Yes it is the usual fxtec communication, a bit confusing. Chen is writing tweets about "all pre orders" in 2-3 weeks. Erik on this forum about the next big batch.
And the retailer digitec.ch is selling 6 qwertz to be delivered in 7 days.
I am laughing about it now...
The retailer digital.ch has never received devices. Try ordering one, they'll arrive in at least a month.
The big batch is shipping in the first full week of January, so not exactly this week, but next week.
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4 minutes ago, FlyingAntero said:
Chen said on Twitter that the small batch (I suppose) should arrive to F(x)tec office in the 1st week of January. So customers could expect to receive their unit next week.
https://mobile.twitter.com/chenliangchen/status/1210519379827404800
It's arriving today, we called UPS this morning. They delayed it because of Christmas and then New Years, but it's definitely coming today. Worst case we'll send the tracking tomorrow, but we're aiming to send the tracking for the small batch today.
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4 hours ago, anonim001 said:
Maybe it'll be a bit off-topic, but I did not get any answer in the other thread - and actually it does have something to do with the communication problems mentioned here.
By Your post I'm assuming FxTec did work yesterday - why did I not receive any answer regarding my warranty claim? [cut] It's over a week now since I sent a message to the support and still no answer.
We had very limited staff availability last week because of the Christmas days off here in the UK, while the amount of customer requests is surprisingly identical.
We will get back to everyone next week, but it won’t be immediately as we’ll probably have a massive backlog because of the days off.
This is a pretty standard thing to expect from most companies out there during the Christmas season.
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On 12/24/2019 at 4:05 PM, Erik said:
Brief Christmas update.
A small batch is shipping out this Friday, if UPS keeps its promises. It was meant to arrive today, but our staff availability is limited in the UK right now. No stock assignment letters for this one, as we are shipping them a little differently to avoid extra delays. Some of you will have tracking info on Friday.
The big batch which should make a lot of you happy is expected to leave the factory in the 1st week of January, which is also when we expect you’ll have the tracking details. We would like to thank everyone for their patience.
Merry Christmas from me!
Erik
Further to this, we wanted to ship the small batch today, but it did not arrive earlier this week as we expected. The courier bringing the stock to the UK confirmed it will arrive sometime today, which means tracking for the next small batch will be provided to you on Monday.
The big batch is also on the way for January - that one will notify of stock assignment.
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On the pre-production status
in General Discussion
Posted
All of the countries that we have orders from will receive devices. The formula above is to ensure they all receive devices, even if there was 1 order from a small island country.