Erik
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Content Count
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Joined
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Last visited
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Days Won
37
Posts posted by Erik
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2 minutes ago, david said:
Yes, that is very annoying and slows down reading posts with pictures. If anything could be done about that, it would really help in reading picture-heavy threads.
Could you link a thread with an example of this? Typically I see an image loading placeholder for a few seconds which is the way it should be.
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Just had a response from Liangchen on the little confusion with the free cases.
Yes, everyone (with a pre-order) will receive a free sleeve, but only people before the 24th of June will have a free set of headphones (+ the sleeve).
I have also been updated that we were not left impressed with the quality of the hardcase that you saw on Twitter before - it was making the slider mechanism not open properly. Therefore, there will be no plastic hard cases, but a sleeve to hold the device in instead. And again, everyone with a pre-order will be getting a free sleeve.
Once the device is in general availability, the sleeves will be paid accessories. We are also confident that we will have third-party accessory makers design products for the Pro1 shortly after launch.
P.S. I have seen the sleeve and it looks a lot more premium than the plastic hard case.
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10 minutes ago, stavers said:
I have only just seen this and, combined with everything else, pretty much has me (metaphorically) hovering on the cancel button. I pre-ordered for 2 main reasons - the worry of a price increase and the promise of a case / headphones to ALL pre-order users. There was also the promise that the money wouldn't be taken until a couple of weeks before the order was shipped.
As far as I can work out, NONE of those are true. The price (in the UK at least) is still the same, the case now appears to not be included (and I even asked this question specifically in the forum before placing my order, had no response so presumed it was still valid) and the money was taken about 6 weeks ago. The password requirements on the old forum / order page almost made me give up in disgust before I even placed the pre-order.
I expect teething troubles for a new company but so far it doesn't appear that anything originally mentioned has been delivered. At the point now where, even if it was the absolute best phone ever made, I probably won't enjoy using it due to everything leading up to the delivery.
I am awaiting confirmation from Liangchen on this. This might have been something I am not aware of. Before further confusion, I will update you how things stand with the free sets of accessories.
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4 minutes ago, Joakim said:
I think I placed an order 25th and it was then mentioned to be still valid (if I remember correctly, it was supposed to end within a week either 26th, 27th or 30th). Though I wasn't able to find a post that mentions a specific date that it ended. However Waxberry still mentioined about it within a week of my order.
And I scanned through Facebook and Twitter and there is not specific mention that this offer did expire at that time (i.e. no "This is the last day to order to get these nice bonuses").
Happy to extend these for any order placed before the end of June upon request only. We're doing this based on the misinformation there might have been on Facebook. Please email [email protected] with your order ID. Please be aware that we are shipping the Pro1 first, and the accessories in a separate package shortly after. We have been too occupied with preventing another delay of the Pro1 :).
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14 minutes ago, Siani_8 said:
What date was that?
Any preorder placed before the 24th of June, regardless of payment date. For anyone else, our accessories will be on the store shortly after all preorders are shipped.
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5 hours ago, EskeRahn said:
There is some post-duplications.
An old comment of mine from March was duplicated seven fold.
I think the safest thing to do right now is to delete them. Before this forum went live, we had to reimport the WPbb database 5+ times, each time flushing this forums posts table. I have no clue why it didn’t flush yours and kept them hidden.
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12 minutes ago, _DW_ said:
hopefully will unblock my work as well 😄
Cloudflare is already on, so unlikely :(. I believe your work firewall is blocking the forum platform we use, which is quite popular for being an efficient distraction :).
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34 minutes ago, Craig said:
Another user from Russia reported on the discord he cannot access the new community either. He tried that butterfly site and no problem, so seems not a wide block...
We’re going to setup a cloudflare proxy, which should in theory bypass whatever block is causing this.
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1 hour ago, Jhonny B said:
Erik no I won't like to share my order details for my privacy just like you don't share any real info with us. All I can tell you is we ordered 3 units in May when you said it will be shipped in July.
Now coming to the shipping , when I said last time that it won't be shipped on 29 Erik was so quick to respond that it's definitely shipping on 29th.
And here comes 29th. I can say this with confidence that they have not shipped any at all. Does any of real customers here received shipping notification? I bet none.
This is another trick to get couple of more months. They can see that the previous trick of delaying is failing so now they got this which will give them couple of more months.
I think some will understand what I am saying by the end of November.
I think it's all because they have not done any manufacturing at it.
Its an absolute scam. And those who try to justify them by keep saying it's a small company, so the small companies are allowed to lie like this on and on?
It's really sad what they are doing to desprate people.
As for us like I said earlier we are cancelling our orders today. In fact we will not ask fx to cancel, we will just contact our credit card company to file a dispute. So that fx will get a fine and goes in black list.
We are done here.
Acknowledged. We will accept the chargeback. As some of you can confirm, we have never rejected a cancellation request, and we’ve always treated those with respect and understandings. Please bear in mind that cancellations and refunds are a much quicker, hassle-free method to get your funds back than submitting a dispute to your bank.
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1 minute ago, Hidden50 said:
Seriously please fix. This is annoying.
Sorted, please try now.
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19 hours ago, EskeRahn said:
Looking here https://whatismyipaddress.com/ip/-hidden-, I do see one site that blacklisted your ip, so perhaps you should try to find out what that is all about.
Seems to just be a spam blacklist for previous bad history, which doesn't affect HTTP traffic. We use Office 365 for outgoing emails anyway.
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34 minutes ago, cozd said:
Hello!
i'm in Russia and i cannot access the new forum without a vpn. I actually thought it was still down (since last week) until just now.
This is strange. We aren't blocking any countries by default. Is there any chance your ISP might be blocking us?
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20 minutes ago, matf said:
*Wave of e-mails from people realizing they should have sent a message to ask whether they are in the first batch.*
*Pain*
We typically don't have an answer to that, as the logistics team drafts up the CSV files needed by the warehouses minutes before the warehouse starts processing them. Factors such as when the payment was received and whether it's an Indiegogo compensation determine in what order devices are shipped.
As for @Jhonny B, we are trying to confirm which order reference he has. Due to privacy reasons, we can't confirm why, but we're struggling to locate it.
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1 minute ago, Jhonny B said:
So the next round of frustration is started if fx has really shipped.
For 4 months we been wondering when will it ship. Now for the next 4 months we will be wondering when will we get it.
Erik every time you announce it doesn't add up.
Like u now saying if it's shipped today to few then why will it take next week for them to get it? Shouldn't it be by the end of this week
And apart for God knows which lucky ones to expect next week, the rest will then can't expect for atleast next couple of months.
I truly regret the day I signed up for this pro1
Jhonny, we contacted you 4+ times requesting your order information to chase it up for you. We are unable to confirm your order, hence we are unable to make a suggestion when your specific order is going to ship. Could you please get back to us as mentioned several times?
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6 minutes ago, netman said:
Many have asked, and "completed" status on "pre-orders" page combined with "processing" status in "orders" means it's been paid successfully, so no worries :).
[edit: I forgot where all I seen this asked before or I would link, but I know it has come up on the forum and the facebook page comments]
[edit 2: I used the search function and can not find anyone official answering it, but I know it's like this for everyone from discussing on discord]
Correct. "Processing" is the status assigned to orders after the payment has been successfully taken. Nothing further to do from your side once it says "Processing".
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Hi everyone,
A quick informal update for you.
As confirmed on Twitter, the first batch is in transit. Some of our Asia/Oceania-based customers will receive their tracking details before others, as stock is in transit to our UK and US warehouses. Please bear in mind the customs delays there might be with stock to the UK and US, but hopefully, it will all be smooth. Based on history, customs clearance shouldn't take more than a few days even in the worst case.With this, I don't see why some of our Asian customers won't be able to unbox their devices next week :), with shipments from the UK and US following shortly after.
Liangchen has been preparing a video update from the factory for you, but I haven't yet been told when it will be sent. It could be out any minute.
Erik
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Hi everyone,
We know we've been a little quiet in the past days, and that is because there is not much new to add into a new update - we are on track to begin shipping tomorrow, on the 29th. Some of you will receive their dispatch notice tomorrow, with everyone from the first batch following by the end of this week. We are currently waiting on stock to arrive at our warehouse in Hong Kong, which will dispatch orders directly to our Asia and Oceania based customers. The first batch is being held at the Chinese export customs at the minute.
Alongside our Asian pre-orders, we will, at the same time, split the batch to stock-up our warehouses in the UK and the US. Those will be sent by air freight.
I have been told that a video update is being prepared for you, and I am assuming it will be sent anytime in the next couple of days. The update will not contain any bad news as we are on track with things, but it may provide more details on each one of our warehouses' schedules.
Erik
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Just now, SirBaconIII said:
Sorry for being kind of off topic, but is that yellow address bar a color set by the website, or is that your own personal touch?
Chrome on Android 9 changes its header automatically based on the website 🙂
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15 hours ago, Parhelion said:
Maybe it would also be useful occasionally to be able to delete on's own posts.
And I wonder how the new forum would look on a fxtec Pro1..
(scnr)
Beautiful as expected 🙂
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9 minutes ago, SirBaconIII said:
Less of a bug and more of a suggestion, but when an email is entered into the password reset field, the same page should be shown whether that email is found or not. Helps prevent against email aggregation using the reset password field. Once again, nothing major, and probably not worth fixing if it'll take too much time.
It should say "We could not find a member account with that email address. Please try again with other information." if the email address is not found.
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58 minutes ago, netman said:
"Sorry, you cannot add any more reactions today. " 😄 can we up the limit or have I gone too far? What does "Enable status updates" mean on the edit profile page?
Reactions fixed.
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7 minutes ago, Gon009 said:
Oh great, instead of choosing a DHL or another respectable company they chose this. In my country their only partner(which will probably handle the package) is not good and there are many negative opinions about it. I heard about often delays from that company. Also, no option to pick up the package in favorable location like other companies and I'm not home when couriers deliver packages. Just great... another thing that makes me lose any faith in Fxtec.
Skynet Worldwide Express is only used for shipments to one country - Russia. They have the ability to pass packages to established Russian couriers such as Pony Express and others. This ensures our orders arrive in Russia, which is a known destination with customs and courier complications.
For the rest of the globe, we are using either DHL, UPS, FedEx, DPD or Royal Mail.
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10 minutes ago, vitaliysemenko said:
Nice design, love the new look.
BUG: In my case "display name" wasn't synced (ddark-il)
Please change it from https://community.fxtec.com/settings/.
9 minutes ago, doktor.oswaldo said:One thing: For a lot of people the username has changed to the first part of the mail address.
This is not to bad for me but it displays some peoples real names.This must be fixed asap!
This seems to have been an issue with the previous forum as well - revealing usernames. This one gives you an option to change the revealed name.
7 minutes ago, Keyahnig said:I've seen quite a lot of old spam threads. Maybe you want to delete them instead of closing them.
The previous forum was just hiding the old spammy posts, this one doesn't allow them in the first place. We'll clear them all shortly 🙂
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Hi everyone,
We expect to find a few bugs with our new forum platform. Please let us know what your suggestions and reports are :).
Important bugs we know of:
1. If you have a display name you did not expect (or Hidden**), please change it immediately from https://community.fxtec.com/settings/.
2. Previous uploads and images might be broken. The tags for image insert were changed.
Erik
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Help keeping the forum clean.
in General Discussion
Posted
I am going to change the spam settings. I am just afraid it might start blocking the good users too. Email [email protected] if anyone has trouble with the new spam system which is active now.