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Greetings, I have one of the fancy Pre-Christmas devices (Lineage). I had horrible problems with ticks and poor sound quality upon recording (mainly uneven recording levels, distortion to the point of being unintelligible). Fxtec asked that I return the device (at my cost) and was told the sound card was replaced. The recording issues remain. There is no answer for 45 days despite repeatedly responding to the last message from Fxtec support on 21JUL21 of: "Dear Gene, We're sorry to hear about this. Different microphones are used to record different things. When you use the voice